Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 0161 868 8009.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
- Ticket Sales View
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Hospitality
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- The telephone number for hospitality enquiries is 0161 820 7870.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0161 868 8009.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff do not receive disability awareness/equality training.
- Food and drink concession staff do not receive disability awareness/equality training.
- Car parking attendants do not receive disability awareness/equality training.
- Staff do not receive deaf awareness training.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request and large print on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
Getting Here
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By Road
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- From the North
Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round to Trafford Wharf Road, then left at the traffic lights, passing the Premier Inn. Continue through the lights to reach the stadium.
From the South
Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (North & West). Leave the M60 at Junction 7 (A56 Chester Road) and follow the signs for Manchester United. Please note, Sir Matt Busby Way is closed from Chester Road on Matchday. - There are multiple car parks around the stadium.
Car parks E1, E2 and N1 have designated Blue Badge parking bays available.
Some car parks are only used on matchdays, please contact the club for more information.
- From the North
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- The nearest bus stops to the stadium are located on Wharfside Way and Chester Road.
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By Train
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- The nearest Railway Station is Manchester United Football Ground Station.
- Although Manchester United Football Ground Station is the nearest train station, it is not the most accessible. Other stations near to the stadium include; Deansgate, Manchester Oxford Road and Manchester Piccadilly.
The Metrolink service operates a frequent service from the City Centre (including Victoria & Piccadilly Stations) to Old Trafford station which is situated within a five minute walk of the football ground.
North Western Trains operate a matchday only service from City Centre Stations direct to Old Trafford Stadium where the station is located alongside the Sir Bobby Charlton Stand.
Old Trafford Metrolink station is accessible for wheelchair users, however Old Trafford Train Station is not. - For more information on National Rail Enquiries please click here (opens new tab).
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By Metro
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- The nearest Metro station is Old Trafford.
- Old Trafford Metrolink is located on Brian Statham Way, next to told Old Trafford Cricket Ground.
Car Parking and Drop Off
Outer Concourse
- There is step-free access throughout the outer concourse.
The surface of the outer concourse varies between block paving and tarmac.
There are some slight slopes leading from the external parts of the outer concourse.
The sheltered areas of the outer concourse are located beneath the Sir Alex Ferguson Stand, Stretford End, part of the East Stand and beneath the Sir Bobby Charlton Stand.
The Munich Tunnel is located beneath the Sir Bobby Charlton Stand.
The Munich Disaster Clock is located on the south-east corner of the East Stand. - There are programme stalls located at regular intervals around the stadium.
There are food and drink stands located around the outer concourse; outside the Stretford End and in front of the Sir Alex Ferguson Stand.
There are independent food drink stands located along the streets leading up to the stadium.
There is benched seating available in front of the East Stand and the Sir Alex Ferguson Stand.
There are standard toilets located at the front of the East Stand. These toilets close once the turnstiles to the stand open.
On matchdays there are portable toilet facilities available. - There is step-free access to the stand entrances.
- There is a traffic exclusion zone before and after kick-off, at the top of Sir Matt Busby Way located either side of the A56 pedestrian crossing.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the East Stand - Lower Tier please click here - (new tab).
- For more information on the East Stand - Upper Tier please click here - (new tab).
- For more information on the East Stand - Visiting Supporters please click here - (new tab).
- For more information on the East Stand - Phil Downs Ability Suite and Designated Seating please click here - (new tab).
- For more information on the North East Quadrant - Lower Tier please click here - (new tab).
- For more information on the North East Quadrant - Upper Tier please click here - (new tab).
- For more information on the North West Quadrant - Lower Tier please click here - (new tab).
- For more information on the North West Quadrant - Upper Tier please click here - (new tab).
- For more information on the Sir Alex Ferguson Stand - Lower Tier please click here - (new tab).
- For more information on the Sir Alex Ferguson Stand - Middle Tier please click here - (new tab).
- For more information on the Sir Alex Ferguson Stand - Upper Tier please click here - (new tab).
- For more information on the Sir Bobby Charlton Stand - South Stand please click here - (new tab).
- For more information on the Sir Bobby Charlton Stand - Visiting Supporters please click here - (new tab).
- For more information on the Stretford End - Lower Tier please click here - (new tab).
- For more information on the Stretford End - Middle Tier please click here - (new tab).
- For more information on the Stretford End - Middle Tier Family Section please click here - (new tab).
- For more information on the Stretford End - Upper Tier please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
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Main Reception / Hospitality
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- For more information on Centennial Club Suites please click here - (new tab).
- For more information on East Stand - Executive Boxes please click here - (new tab).
- For more information on International Suite and Stretford End Executive Box please click here - (new tab).
- For more information on North East Quadrant Hospitality - Ground Level please click here - (new tab).
- For more information on North East Quadrant Hospitality - Level 2 please click here - (new tab).
- For more information on North East Quadrant Hospitality - Level 3 please click here - (new tab).
- For more information on North East Quadrant Hospitality - Level 5 please click here - (new tab).
- For more information on North West Quadrant Hospitality - Ground Level please click here - (new tab).
- For more information on North West Quadrant Hospitality - Level 3 please click here - (new tab).
- For more information on North West Quadrant Hospitality - Level 5 please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Ground Level please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Level 3 Executive Boxes please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Level 4 please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Level 5 please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Level 7 please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Manchester Suite please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Museum please click here - (new tab).
- For more information on 1878 Suite and Lounge please click here - (new tab).
- For more information on Sir Alex Ferguson Stand Hospitality - Red Café Suite please click here - (new tab).
- For more information on Sir Bobby Charlton Stand Hospitality G2 - Treble Suite and Warwick Suite please click here - (new tab).
- For more information on Sir Bobby Charlton Stand Hospitality B2 - Stretford Suite please click here - (new tab).
- For more information on Sir Bobby Charlton Stand Hospitality C2 - Directors please click here - (new tab).
- For more information on Sir Bobby Charlton Stand Hospitality C2 - No7. at Old Trafford please click here - (new tab).
- For more information on Sir Bobby Charlton Stand Hospitality D2 - Ambassadors Lounge and Trafford Suite please click here - (new tab).
- Additional Services View
Opening Times
- Monday to Friday: 08:00 - 20:00.
- Saturday: 09:00 - 17:00.
- Sunday: Closed.
- On matchdays the Ticketing & Membership Services Office will open at 09:00 and close 1 hour after the final whistle (08:00 for games that kick off before 14:00).
Outside Access (Ticketing & Membership Services)
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Entrance
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- This information is for the entrance located at the front of the building, in the W2 Car Park.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 200cm.
- There is a member of staff available for assistance at this entrance.
Ticket Office(s) (Ticketing & Membership Services)
- The Ticketing & Membership Services Office is located in the W2 Car Park, opposite the North Stand.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is a low section at some of the ticket offices with a height of 76cm or below.
- There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
- There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are fixed.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.
Exit (Ticketing & Membership Services)
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Exit
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- This information is for the exit located to the far right when exiting.
- The exit area/door is clearly signed internally.
- The exit is step-free.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- There is a canopy or recess which provides weather protection at this exit.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a small lip on the threshold of the exit, with a height of 2cm or below.