Skip to main content

Charity Office

Royal Manchester Children's Hospital, Oxford Road, Manchester, M13 9WL

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To The Hospital

  • By Road View
    • The main hospital site is located in the city centre of Manchester on one of the busiest roads in the region. It can be accessed by car via the M56 and Princess Road or the A34 and Birchfields Road from the south or the M66/M60 and Rochdale Road from the north. Note that the roads surrounding the site will face disruption over the next few years due to works associated with the Bus Priority Package. The post code for SAT NAV is M13 9WL.
    • Parking can be in high demand at the main site so please allow time to find a space when you arrive. Car parking for patients and visitors is largely located in one of the two multi-storey car parks located at either the North East (Grafton Street Multi-storey) or South West (Hathersage Road Multi-storey) of the site. Each of these car parks provide parking for patient, visitor and staff car parking and operates a pay on foot system where customers make their payment for parking on exiting the car park. A very limited amount of parking is available in front of Accident and Emergency which is a pay and display car park There are no parking charges for: Disabled badge holders Relatives of Intensive Care/High Dependency Unit patients Frequent attenders (three or more times a week) Relatives of long stay patients If all disabled spaces are full, disabled badge holders may park in any normal car park space free of charge.
  • By Bus View
    • The main hospital on Oxford Road is very well served by buses. Twenty different routes from across Manchester all stop directly here. This includes the hospitals hybrid bus (the 147) which costs £1.50 for a day ticket and travels from Manchester Piccadilly Train Station via the Universities, stopping on site. The First Bus 18 Service from Langley stops on The Boulevard which is close to all main hospital entrances. There is also a 'Park and Ride' service from which you can take a free shuttle bus to the main hospital site and then walk or catch a 5 minute bus down Oxford Road to the Dental Hospital. The Trafford General Hospital shuttle runs from 10am to 3pm, Monday to Friday. It departs from the main entrance of Trafford General Hospital towards the main hospital site on Oxford Road (and returns) approximately every 30 minutes.
  • By Train View
    • The closest railway stations are Manchester Oxford Road (MCO), approximately 1 mile away, and Manchester Piccadilly (MAN), approximately 1.5 miles away. Both are a short walk, cycle or bus ride from the main hospital site on Oxford Road.
  • By Tram View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located inside Manchester Royal Infirmary Entrance 2.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 276 1234.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at Royal Manchester Children's Hospital Main Entrance reception desk.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • No hospital staff receive deaf awareness training.
  • The assistance dog toilet or toileting area is located the grass area in front of the main Manchester Royal Eye Hospital entrance.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the Main Reception.
  • Nursing staff complete an e-learning course to assist with treating patients with learning disabilities.

Hospital Parking (Royal Manchester Children's Hospital)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located outside the Royal Manchester Children's Hospital Main Entrance off East Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 305cm x 592cm (10ft x 19ft 5in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located directly in front of the Royal Manchester Children's Hospital Main Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Royal Manchester Children's Hospital Main Entrance.

Getting To (Charity Office)

  • The Charity Office is/are located on the ground floor of the Royal Manchester Children's Hospital.
  • To see the hospital map please click here (opens new tab).
  • Access to the Charity Office is via the Royal Manchester Children's Hospital Main Entrance.
  • Enter via the Royal Manchester Children's Hospital Main Entrance and bear left past the Outpatients self check in. The Charity office is located on the right.
  • There is step free access to the Charity Office.
  • The Charity Office is approximately 20m from the Royal Manchester Children's Hospital Main Entrance.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Royal Manchester Children's Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right of the hospital building off East Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 275cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Charity Office)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of Royal Manchester Children's Hospital.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 85cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Reception

  • Reception View
    • The reception point is located directly in front of you as you enter the Charity Office.
    • The reception point is approximately 2m (2yd 7in) from the Charity Office entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located next to the Charity Office entrance.

Standard Toilet(s)

Related Access Guides