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Cashiers Office

Saint Mary's Hospital, Oxford Road, Manchester, M13 9WL

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Access Guide

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Getting To The Hospital

  • By Road View
    • The main hospital site is located in the city centre of Manchester on one of the busiest roads in the region.
      It can be accessed by car via the M56 and Princess Road or the A34 and Birchfields Road from the south or the M66/M60 and Rochdale Road from the north.
      Note that the roads surrounding the site will face disruption over the next few years due to works associated with the Bus Priority Package.
      The post code for SAT NAV is M13 9WL.
      There are bus gates on Oxford Road.
      This means that parts of the road are only open to buses, black cabs and pedal cycles from 6am to 9pm every day.
      By buses we mean motor vehicles built or adapted to carry more than eight people (not including the driver).
      If you drive there in any other vehicle during these hours you could be fined up to £90.
      One bus gate covers the area between Hathersage Road, near Whitworth Park, and Booth Street East and West, near the Royal Northern College of Music in both directions.
      The other bus gate goes from Whitworth Street West up to Portland Street. This section just covers traffic heading north, towards the city centre.
      Bus gates will be marked with standard ‘no motor vehicles’ signs – a red circle with a motorbike above a car inside.
    • Car parking for patients and visitors at the Oxford Road site is largely located in one of two multi-storey car parks located at either the North East (Grafton Street Multi-storey) or South West (Hathersage Road Multi-storey) of the site.
      Each of these car parks provide parking for patient, visitor and staff car parking and operates a pay on foot system where customers make their payment for parking on exiting the car park.
      The nearest car park to Saint Mary's Hospital is located directly outside the Saint Mary's Hospital main entrance off The Boulevard.
      A very limited amount of parking is available in front of Accident and Emergency which is a pay and display car park.
      The hospital does not charge for parking for: Blue Badge holders Relatives of Intensive Care/High Dependency Unit patients Frequent attenders (three or more times a week) Relatives of long stay patients.
      If all Blue Badge spaces are full, badge holders may park in any normal car park space free of charge.
  • By Bus View
    • The main hospital on Oxford Road is very well served by buses.
      Twenty different routes from across Manchester all stop directly here.
      This includes the hospitals hybrid bus (the 147) which costs £1.50 for a day ticket and travels from Manchester Piccadilly Train Station via the Universities, stopping on site.
      The First Bus 18 Service from Langley stops on The Boulevard which is close to all main hospital entrances.
      There is also a 'Park and Ride' service from which you can take a free shuttle bus to the main hospital site and then walk or catch a 5 minute bus down Oxford Road to the Dental Hospital.
      The Trafford General Hospital shuttle runs from 10am to 3pm, Monday to Friday. It departs from the main entrance of Trafford General Hospital towards the main hospital site on Oxford Road (and returns) approximately every 30 minutes.
  • By Train View
    • The closest railway stations are Manchester Oxford Road (MCO), approximately 1 mile away, and Manchester Piccadilly (MAN), approximately 1.5 miles away.
      Both are a short walk, cycle or bus ride from the hospital's Oxford Road location.
  • By Tram View
    • The closest tram stop is at St Peter's Square at the north end of Oxford Road, approximately 1.5 miles away.
      This is a short walk, cycle or bus ride from the hospital's Oxford Road location.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located inside the Manchester Royal Infirmary entrance 2.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 276 1234.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • A limited number of wheelchairs are available at each hospital entrance.
    Nursing staff complete an e-learning course to assist with treating patients with learning disabilities.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located directly in front of the entrances to Manchester Royal Eye Hospital and Saint Mary's Hospitals off The Boulevard.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 305cm x 600cm (10ft x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located within the car parking area.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 24m (26yd 9in) from the Saint May's Hospital entrance.
  • Comments View
    • Saint Mary's Hospital entrance is only visible from the car park directly outside the Saint Mary's Hospital main entrance off The Boulevard.
    • This car park is accessible to a wheelchair user with assistance.
    • The nearest designated bay to the Manchester Royal Eye Hospital entrance is 38m.
    • The nearest designated bay to the Manchester Royal Infirmary entrance 2 is 72m.
    • There is a maximum 30 minute wait in the drop off zone.

Getting To (Cashiers Office)

  • The Cashiers Office is/are located on the main Saint Mary's Hospital Corridor.
  • Access to the Cashiers Office is via the Saint Mary's Hospital entrance.
  • Enter via the Saint Mary's Hospital entrance and continue through the Saint Mary's Hospital Atrium on to the main hospital corridor. Bear right and the Cashiers Office is located to the right.
  • There is step free access to the Cashiers Office.
  • The Cashiers Office is approximately 80m from the Saint Mary's Hospital entrance.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Saint Mary's Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 115cm (3ft 9in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 148cm.
  • Comments View
    • There is a barrier in the foyer between the doors to separate entry and exit.
    • There are mask dispensers available at 135cm high.

Opening Times (Cashiers Office)

  • Monday 09:00 - 16:00.
  • Tuesday 09:00 - 16:00.
  • Wednesday 09:00 - 16:00.
  • Thursday 09:00 - 16:00.
  • Friday 09:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Counter (Cashiers Office)

  • The Cashiers Office Counter is located on the main Saint Mary's Hospital Corridor.
  • The counter is approximately 80m (87yd 1ft) from the Saint Mary's Hospital entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • There is not a clear knee recess beneath the low section of the counter.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • The type of system is a fixed loop.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.

Accessible Toilet

  • The nearest accessible toilets are located in the Saint Mary's Hospital Atrium.

Standard Toilet(s)

  • The nearest standard toilets are located in the Saint Mary's Hospital Atrium.

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