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Patient Advice and Liaison Service

Trafford General Hospital, Moorside Road, Davyhulme, Manchester, M41 5SL

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Access Guide

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Getting To The Hospital (Trafford General Hospital)

  • By Road View
    • Trafford General Hospital is located on Moorside Road in Davyhulme in Manchester. The post code for sat-nav is M41 5SL.
    • Trafford General Hospital provides 3 hours free parking for patients and visitors. If your visit exceeds the 3 hours limit due to appointment delays please contact a member of the nursing team who will take the relevant steps to ensure that no parking notice penalty is applied. Patients or visitors who will be attending the hospital with the knowledge that they will exceed the 3 hours free parking limit will need to attend the Trafford hospital main reception where they will need to pay £5.00 for a day pass. Please note that Trafford operates an ANPR system therefore there is no requirement for a physical ticket/permit.
  • By Bus View
    • The following services all stop on Moorside Road outside Trafford General Hospital: 245 Exchange Quay - Flixton - Stretford - Altrincham 247 Altrincham - Flixton - The Trafford Centre 256 Flixton - Stretford - Hulme - Manchester 268 Urmston - Stretford - Baguley - Wythenshawe 276 Trafford General - Withington Hospital 277 Trafford Hospital - Stretford - Gorse Hill 278 Stretford - Trafford General Hospital X58 Flixton - Davyhulme - Manchester Express.
  • By Train View
    • The closest railway stations are Chassen Road (CSR), less than 1 mile away, and Urmston (URM), approximately 1.5 miles away. Both are a short walk, cycle or bus ride from the hospital.
  • Useful Links View
  • Comments View
    • The Trafford General Hospital shuttle runs from 07:00am to 18:15pm, Monday to Friday. It departs from the main entrance of Trafford General Hospital towards the central site on Oxford Road (and returns) approximately every 60 minutes.

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor in the Red Zone of the Main Trafford General Hospital Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0161 746 2019.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the green areas around the perimeter of the Main Hospital Building.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and walking frames.
  • To obtain mobility aids please contact Main Hospital Reception.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located off Moorside Road.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 6 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 600cm (12ft 2in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the Red Outpatients Entrance 9.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the Urgent Care Entrance.
  • Comments View
    • Parking is free to all patients and visitors for 3 hours. If patients or visitors believe they will run over the 3 hours they are asked to register their car at certain points in the hospital including the main reception and cash office.

Getting To (Patient Advice and Liaison Service)

  • Patient Advice and Liaison Service is/are located inside the Red Outpatients Department reception area.
  • Access to Patient Advice and Liaison Service is via the Main Red Outpatients Entrance 9.
  • Enter via the Red Outpatients Entrance 9 and bear left past the Red Outpatients reception desk and the Patient Advice and Liaison Service Entrance is located on the left.
  • There is step free access to Patient Advice and Liaison Service.
  • Patient Advice and Liaison Service is approximately 17m from the Main Red Outpatients Entrance 9.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Entrance 9 Red Outpatients - Trafford Health Centre)

  • Entrance Details View
    • This information is for the entrance located opposite car park A off Moorside Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is no hand sanitiser at this entrance.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 151cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located directly in front of the Entrance 9 Red Outpatients - Trafford Health Centre Entrance.
    • The ramp/slope gradient is easy.

Opening Times

  • Access is by appointment only.

Entrance (Patient Advice and Liaison Service)

  • Entrance Details View
    • This information is for the entrance located inside the main Red Outpatients reception area.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 87cm.

Room / Area (Patient Advice and Liaison Service Office)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Patient Advice and Liaison Service Office.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is carpet.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the room / area.
  • Lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilet is located in the corridor next to the Urgent Care Centre entrance.

Standard Toilet(s)

  • The nearest standard toilet is located in the corridor next to the Urgent Care Centre entrance.

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