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Marble Arch Underground Station - Boarding the Central Line

Oxford Street, Mayfair, London, W1C 1LY

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Access Guide

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COVID-19 Information

  • The information in this section was taken in March 2021.
  • At peak times or at times of overcrowding, customers may be held outside until there is a lower footfall.
  • There is a one-way system in place at Exit 1. The left side is used as an entrance and the right side as an exit.
  • Hand sanitisers are available inside the venue.
  • Hand sanitising stations are located in the ticket hall, at bottom of the escalators and in the mid concourse area.
  • There is clear signage inside to help with social distancing.
  • Markings have been added to floors to assist with social distancing and signs have been put up on walls and doors to remind people to keep 2 metres apart.
  • Face masks are mandatory at all times in the station and on trains.

Summary - Boarding (the Central Line)

  • This access guide details the route from the ticket hall to the Central line platforms.
  • There are 3 access points to the ticket hall from street level, all of which have stepped access.
    The sections in this access guide describe the journey from the station access points to the Central line.
    The route uses both escalators and steps and is approximately 60 metres (excluding the steps and escalators) from the closest access point.
    There is escalator or stepped access from the ticket hall to the intermediate concourse.
    There are then steps leading down to the Central line platforms.
  • The shortest distance (via steps and escalators) to the Central line platforms from the Oxford Street (north side) access point is approximately 60m.
  • The shortest distance (via steps and escalators) to the Central line platforms from the Park Lane (east side) access point is approximately 75m.
  • The shortest distance (via steps and escalators) to the Central line platforms from the Marble Arch access point is approximately 100m.

Station Access Summary (Boarding the Central Line - Take an Access Point Down to the Ticket Hall)

Ticket Hall (Boarding the Central Line - Proceed Through the Ticket Barriers on the Left, then Continue Ahead Down the Escalators or Steps)

  • Ticket Hall Access and Barriers View
    • The ticket hall is located on level -1, at the bottom of the access point steps.
    • There is level access throughout the ticket hall.
    • The width of the standard barriers is 49cm.
    • The ticket slot heights for the standard barriers are 93cm (insert ticket) and 101cm (remove ticket).
    • The Oyster card reader height is 103cm for the standard barriers.
    • The width of the wider access barriers is 100cm.
    • The ticket slot heights for the wider access barriers are 91cm (insert ticket) and 102cm (remove ticket).
    • The Oyster card reader height is 97cm for the wider access barriers.
    • Staff are available to provide assistance at the barriers.
  • Maps and Signage View
    • There are tube maps, TFL maps, Central line maps, service update screens, digital display(s) for train times, Night Tube and London Overground maps and bus route maps in the ticket hall.
    • Signage in the ticket hall includes; directional to lines, directional to exits and TFL/tourist directional.
    • There is directional signage to the ticket machines.
  • Other Features and Facilities View
    • There is 1 help point in this concourse area.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 107cm (emergency) and 99cm (information).
    • The Oyster machine controls/screen heights vary between 105cm and 120cm.
    • The ATM controls/screen heights vary between 93cm and 120cm.
    • Announcements in the ticket hall are audio and visual.
    • The colour contrast between the walls and floor in the ticket hall good.
    • Seating is not available in this ticket hall.
    • The lighting levels are moderate to good.

Escalator(s) (Boarding the Central Line - Take the Escalators Down to the Intermediate Concourse)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located beyond the ticket barriers.
    • The escalators have overhead signage for the Central line.
    • The escalators only go down.
    • The floors which are accessible by escalator(s) are - 1 (ticket hall) and -2 (intermediate concourse).
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are moderate to good.

Step(s) (Boarding the Central Line - Alternatively, Take the Steps Down to the Intermediate Concourse)

  • There is a/are step(s) located beyond the ticket barriers, between the escalators.
  • The step(s) is/are used to access levels -1 (ticket hall) and -2 (intermediate concourse).
  • There is/are 104 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

Concourse (Boarding the Central Line - Proceed Through the Intermediate Concourse Towards the Steps that Lead Down to the Platforms)

  • Access View
    • There is level access throughout this concourse area.
  • Maps and Signage View
    • Signage in this concourse area includes; directional to lines and directional to exits.
  • Other Features and Facilities View
    • There is 1 help point in this concourse area.
    • The help point is fitted with a hearing loop system.
    • The height of the buttons at the help point(s) are; 107cm (emergency) and 97cm (information).
    • The colour contrast between the walls and floor in this concourse area is good.
    • Seating is not available in this concourse area.
    • The lighting levels are moderate to good.

Step(s) (Boarding the Central Line - Take the Steps Down to the Central Line Platforms)

  • There is a/are step(s) located to the right as you reach the bottom of the escalator/stairs.
  • The step(s) is/are used to access levels -2 (intermediate concourse) and -3 (Central line platforms).
  • There is/are 20 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are moderate to good.
  • Comments View
    • There are two sets of identical stairs leading down to both Central line platforms.

Platform(s) (Boarding the Central Line - At the Bottom of the Steps, Enter Platform 1 (Central Line Westbound))

  • Access to Platform View
    • There are 2 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • There is a slope at one end of the platform.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • The maximum gap between the platform and train when boarding/alighting is 25cm.
    • There are tube maps, tube and rail maps, Central line maps, digital display(s) for train times and Night Tube and London Overground maps on this platform.
    • Signage on this platform includes; directional to way out.
    • Announcements on this platform are audio and visual.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 97cm (emergency) and 106cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is not available on this platform.
    • The colour contrast between the wall and platform is fair.
    • Lighting levels are moderate to good.
  • Comments View
    • There is a 113cm wide link passageway between the 2 platforms. There are priority seats located along the entire length of the platform.

Platform(s) (Boarding the Central Line - At the Bottom of the Steps, Enter Platform 2 (Central Line Eastbound))

  • Access to Platform View
    • There are 2 access points onto this platform.
  • Platform Information View
    • This is a straight platform.
    • There is a slope at one end of the platform.
    • There are tactile markings along the platform edge, throughout its length.
    • The edge of the platform is clearly marked.
    • The maximum gap between the platform and train when boarding/alighting is 25cm.
    • There are tube maps, tube and rail maps, Central line maps, digital display(s) for train times and Night Tube and London Overground maps on this platform.
    • Signage on this platform includes; directional to way out.
    • Announcements on this platform are audio and visual.
    • There are 3 help points on this platform.
    • The help points are fitted with hearing loop systems.
    • The height of the buttons at the help point(s) are; 97cm (emergency) and 106cm (information).
    • There is fixed bench seating with armrests on this platform.
    • The height of the seating is 45cm.
    • The width of the majority of seats is 53cm.
    • The colour contrast for the seating is good.
    • Perch seating is not available on this platform.
    • The colour contrast between the wall and platform is fair.
    • Lighting levels are moderate to good.
  • Comments View
    • There is a 113cm wide link passageway between the 2 platforms. There are priority seats located along the entire length of the platform.

Station Access Point (Oxford Street - North Side)

  • Access Point View
    • This information is for the access point located on the north side of Oxford Street.
    • This access point is signed with 'MARBLE ARCH STATION'.
    • There is stepped access at this access point.
  • Step(s) View
    • The step(s) is/are located directly beyond the Oxford Street - north side access point.
    • There is/are 28 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides and in the centre.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Station Access Point (Park Lane - East Side)

  • Access Point View
    • This information is for the access point located on the east side of Park Lane, at the junction with Oxford Street.
    • This access point is signed with 'MARBLE ARCH STATION'.
    • There is stepped access at this access point.
  • Step(s) View
    • The step(s) is/are located directly beyond the Park Lane - east side access point.
    • There is/are 27 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides and in the centre.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.

Station Access Point (Marble Arch)

  • Access Point View
    • This information is for the access point located off Cumberland Gate, next to the Marble Arch.
    • This access point is signed with 'MARBLE ARCH STATION'.
    • There is ramped/sloped and stepped access at this access point.
  • Ramp/Slope View
    • There is a slope with a very easy incline.
  • Step(s) View
    • The step(s) is/are located directly beyond the Marble Arch access point.
    • There is/are 27 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.