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Marks and Spencer Waterside Simply Food

Waterside House, 35 North Wharf Road, Paddington, London, W2 1NW

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Paddington.
    • The nearest underground tube station/Metro station is Paddington.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on North Wharf Road.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (North Wharf Road)

  • There is step free access on the approach to the store.
  • There is a steep ramp on the approach to the store.
  • The ramp overcomes the step(s).
  • There is/are 5 unmarked step(s) on the approach to the store.
  • The height of the step(s) is/are 16cm.
  • The surface of the approach is concrete tiles, which is uneven in places.
  • The approach is uneven due to undulating pavements, uneven paving tiles and damaged/cracked paving.

Outside Access (North Wharf Road)

  • This information is for the entrance located at the front of the venue on North Wharf Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically towards you.
    • The door(s) is/are double.
    • The width of the door opening is 150cm (4ft 11in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 220cm.

Approach (Paddington Basin)

  • There is step free access on the approach to the store.
  • There is a steep ramp on the approach to the store.
  • The ramp overcomes the step(s).
  • There is/are 10 unmarked step(s) on the approach to the store.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) available on the right going up.
  • The surface of the approach is concrete tiles, which is uneven in places.
  • The approach is uneven due to undulating pavements, drains/gutters, uneven paving tiles, damaged/cracked paving and cobbles.
  • Comments View
    • This approach leads from the Paddington Basin bridge and canal.

Outside Access (Paddington Basin)

  • This information is for the entrance located at the rear of the venue facing the Paddington Basin bridge and canal.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 175cm (5ft 9in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 250cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the till/counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is not an Order and Collect service in the store.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 94cm.
    • There is a hearing assistance system at the counter.
    • There is a/are self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 120cm.
    • The height of the lowered section of the checkout(s) is 60cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Till/Counter (Market Place Deli and Coffee)

  • The till/counter is located The Market Place Deli and Coffee is locate on the left as you enter from the North Wharf Road entrance or to the right from as you enter from the Paddington Basin entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The height of the till/counter is 90cm.
  • There is a hearing assistance system at the till/counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Comments View
    • There are picnic style tables and benches available to sit at directly outside the Paddington Basin entrance.
    • These tables are 76cm in height.
    • Photographs 5-8 show the picnic tables.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.