You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in November 2020.
• To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
• M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
• Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
• A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
• Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
• Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within The Glades.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• The Glades link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Bromley South.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• This information is for the entrance located on High Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located between the first and second set of doors.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 190cm (6ft 3in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 169cm (5ft 7in).

You are on Approach (The Glades - Lower Mall). Skip to the next section.

Approach (The Glades - Lower Mall)

• Access into The Glades is step free via lift from the multi-storey car park.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (The Glades - Lower Mall). Skip to the next section.

Outside Access (The Glades - Lower Mall)

• This information is for the entrance located on the lower mall of The Glades, giving direct access to the Food hall.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The minimum width between the fixed barriers/security barriers is 210cm.

You are on Approach (The Glades - Upper Mall). Skip to the next section.

Approach (The Glades - Upper Mall)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (The Glades - Upper Mall). Skip to the next section.

Outside Access (The Glades - Upper Mall)

• This information is for the entrance located on the upper mall of The Glades, giving direct access to the Menswear department.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The minimum width between the fixed barriers/security barriers is 240cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, within the M&S Bank, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Order and Collect View
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the first floor, to the right of the store as you enter The Glades - upper mall entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 50m from the The Glades - upper mall entrance.
  • The height of the Order and Collect counter is 98cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the The Glades - lower mall entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, in the centre of the store as you enter The Glades - lower mall entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, to the rear of the store as you enter The Glades - lower mall entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
  • There is a browse and order hub within Womenswear.
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the The Glades - lower mall entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 98cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 24 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 2.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 154cm x 201cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 168cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 104cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 22 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• M&S Bank View
  • The M&S Bank is located on the ground floor, to the rear left of the store as you enter The Glades - lower mall entrance.
  • There is step free access to the M&S Bank.
  • There is a clear accessible route to the M&S Bank.
  • The M&S Bank is approximately 50m from the The Glades - lower mall entrance.
  • There is/are 1 TAU (Teller Assist Unit) room(s) in the M&S Bank.
  • The width of the door opening into the TAU (Teller Assist Unit) room is 81cm.
  • The height of the desk within the TAU (Teller Assist Unit) room is 74cm.
  • There is a hearing assistance system in the TAU (Teller Assist Unit) room.
  • There is a chair in the TAU (Teller Assist Unit) room with armrests on both sides.
  • There is/are 3 additional interview room(s) available.
• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the ground floor, to the rear left of the store as you enter The Glades - lower mall entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 55m from the The Glades - lower mall entrance.
  • The height of the Bureau de Change counter is 99cm.
  • There is a hearing assistance system at the counter.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located ahead as you enter The Glades - lower mall entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located ahead as you enter The Glades - lower mall entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
  • There is an/are additional escalator(s) in the store which has/have similar details.
• Lift View
  • There is a lift for public use.
  • The lift is located in the centre of the store as you enter The Glades - lower mall entrance, to the left as you exit the Food hall.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 45m from the The Glades - lower mall entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 120cm.
  • The dimensions of the lift are 190cm x 170cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 120cm.
  • The lift controls do not have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located in the centre of the store as you enter The Glades - lower mall entrance, to the left as you exit the Food hall.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you enter The Glades - upper mall entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 35m from the The Glades - upper mall entrance.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 14 fitting room(s) in total within Menswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 39cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 95cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 99cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 12 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear of the Menswear department as you enter The Glades - upper mall entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 55m from the The Glades - upper mall entrance.
  • The height of the Lingerie till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 11 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 100cm.
• Standard Fitting Room(s) View
  • There is/are 10 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the rear of the store as you enter The Glades - upper mall entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s).
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 60m from the The Glades - upper mall entrance.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 96cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, to the rear right of the store as you enter The Glades - upper mall entrance.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
  • There is a browse and order hub within the Home department.
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s).
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 35m from the The Glades - upper mall entrance.
  • The height of the Home department till(s)/counter(s) is/are 75cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Refunds and Exchanges. Skip to the next section.

Refunds and Exchanges

• The Refund and Exchange counter is located on the first floor, to the rear right of the store as you enter The Glades - upper mall entrance.
• There is step free access to the Refund and Exchange counter.
• There is a clear accessible route to the Refund and Exchange counter.
• The Refund and Exchange counter is approximately 50m from the The Glades - upper mall entrance.
• The height of the Refund and Exchange counter is 98cm.
• There is a hearing assistance system at the counter.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear right of the store through as you enter The Glades - upper mall entrance, to the rear of the Home department.
  • There is step free access to the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 60m from the The Glades - upper mall entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 95cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 195cm x 210cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 100cm and 138cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 92cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 93cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 56cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is a hand dryer.
  • The height of the hand dryer is 95cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is not a colour contrast between the grab rail(s) on the left and wall.
  • There is not a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 87cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear right of the store through as you enter The Glades - upper mall entrance, to the rear of the Home department.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 114cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear right of the store through as you enter The Glades - upper mall entrance, to the rear of the Home department.
• There is step free access to the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 60m from the The Glades - upper mall entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 113cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 98cm.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• For more information on this scheme please click here.