You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in November 2020.
• To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
• M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
• Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
• Toilets are available.
• A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
• Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within The Glades.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• The Glades link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Bromley South.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• This information is for the entrance located on High Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located between the first and second set of doors.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 190cm (6ft 3in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 169cm (5ft 7in).

You are on Approach (The Glades - Lower Mall). Skip to the next section.

Approach (The Glades - Lower Mall)

• Access into The Glades is step free via lift from the multi-storey car park.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (The Glades - Lower Mall). Skip to the next section.

Outside Access (The Glades - Lower Mall)

• This information is for the entrance located on the lower mall of The Glades, giving direct access to the Food hall.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The minimum width between the fixed barriers/security barriers is 210cm.

You are on Approach (The Glades - Upper Mall). Skip to the next section.

Approach (The Glades - Upper Mall)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (The Glades - Upper Mall). Skip to the next section.

Outside Access (The Glades - Upper Mall)

• This information is for the entrance located on the upper mall of The Glades, giving direct access to the Menswear department.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The minimum width between the fixed barriers/security barriers is 240cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located within the M&S Bank, at the Bureau de Change counter, at the food information counter, in the Café and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Order and Collect View
  • There is an Order and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the ground floor, to the right of the store as you enter the High Street entrance, via touchscreen. The Order and Collect for food is located in the Food Hall.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 10m from the High Street Entrance.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter The Glades - Lower Mall Entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, in the centre of the store as you enter The Glades - Lower Mall Entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, to the rear of the store as you enter The Glades - Lower Mall Entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
  • There is a browse and order hub within Womenswear.
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the Glades - Lower Mall Entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 98cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 24 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 2.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 154cm x 201cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 168cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 104cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 22 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• M&S Bank View
  • The M&S Bank is located on the ground floor, to the rear left of the store as you enter The Glades - Lower Mall Entrance.
  • There is step free access to the M&S Bank.
  • There is a clear accessible route to the M&S Bank.
  • The M&S Bank is approximately 50m from the Glades - Lower Mall Entrance.
  • There is/are 1 TAU (Teller Assist Unit) room(s) in the M&S Bank.
  • The width of the door opening into the TAU (Teller Assist Unit) room is 81cm.
  • The height of the desk within the TAU (Teller Assist Unit) room is 74cm.
  • There is a hearing assistance system in the TAU (Teller Assist Unit) room.
  • There is a chair in the TAU (Teller Assist Unit) room with armrests on both sides.
  • There is/are 3 additional interview room(s) available.
• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the ground floor, to the rear left of the store as you enter The Glades - Lower Mall Entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 55m from the Glades - Lower Mall Entrance.
  • The height of the Bureau de Change counter is 99cm.
  • There is a hearing assistance system at the counter.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located ahead as you enter The Glades - Lower Mall Entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located ahead as you enter The Glades - Lower Mall Entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
  • There is an/are additional escalator(s) in the store which has/have similar details.
• Lift View
  • There is a lift for public use.
  • The lift is located in the centre of the store as you enter The Glades - Lower Mall Entrance, to the left as you exit the Food Hall.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 45m from the Glades - Lower Mall Entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 120cm.
  • The dimensions of the lift are 190cm x 170cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 120cm.
  • The lift controls do not have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located in the centre of the store as you enter The Glades - Lower Mall Entrance, to the left as you exit the Food hall.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you enter The Glades - Upper Mall Entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 35m from the Glades - Upper Mall Entrance.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 14 fitting room(s) in total within Menswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 39cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 95cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 99cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 12 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear of the Menswear department as you enter The Glades - Upper Mall Entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 55m from the Glades - Upper Mall Entrance.
  • The height of the Lingerie till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 10 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 100cm.
• Standard Fitting Room(s) View
  • There is/are 10 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the rear of the store as you enter The Glades - Upper Mall Entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s).
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 60m from the Glades - Upper Mall Entrance.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 96cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Standard Fitting Room(s) View
  • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, to the rear right of the store as you enter The Glades - Upper Mall Entrance.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
  • There is a browse and order hub within the Home department.
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s).
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 35m from the Glades - Upper Mall Entrance.
  • The height of the Home department till(s)/counter(s) is/are 75cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

• The Café is located on the first floor beyond the Babywear and Kidswear department.
• There is step free access to the Café, via lift.
• There is a clear accessible route to the Café.
• There is step free access throughout the Café.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 85cm.
• There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• There is not a priority table for wheelchair users.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 8m from the Café entrance/opening.
• The distance between the floor and the dining tables is 69cm.
• There is clear manoeuvring space to the service counter and to the outer tables and chairs.
• Menus are available on the wall.
• The Café has a menu board.
• Menus are clearly written.
• Menus are presented in good contrasting colours.
• Drinking straws are available.
• Two handle cups are not available.
• The Café does not play background music.
• WiFi is available in the Café.

You are on Refunds and Exchanges. Skip to the next section.

Refunds and Exchanges

• The Refund and Exchange counter is located Food refunds are handled at the Food Information Desk in the Food Hall on the ground floor, other goods can be refunded at any counter.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear right of the store through as you enter The Glades - Upper Mall Entrance, to the rear of the Home department.
• There is step free access to the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 60m from the Glades - Upper Mall Entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 113cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 98cm.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear right of the store through as you enter The Glades - Upper Mall Entrance, to the rear of the Home department.
  • There is step free access to the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 60m from the Glades - Upper Mall Entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 95cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 195cm x 210cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 100cm and 138cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 92cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 93cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 56cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is a hand dryer.
  • The height of the hand dryer is 95cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is not a colour contrast between the grab rail(s) on the left and wall.
  • There is not a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 87cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear right of the store through as you enter The Glades - Upper Mall Entrance, to the rear of the Home department.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 114cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

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Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.