Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Cardinal Place.
- The details within this access guide relate to the Marks and Spencer store and not the shopping area.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Victoria.
- The nearest underground tube station/Metro station is Victoria.
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Parking
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- The store does not have its own car park.
- There are no parking facilities available at the store.
Approach (Cardinal Walk)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Cardinal Walk - Womenswear)
- This information is for the entrance located on Cardinal Walk.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 220cm (7ft 3in).
Approach (Cathedral Walk)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Cathedral Walk - Menswear)
- This information is for the entrance located on Cathedral Walk.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 195cm (6ft 5in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 172cm (5ft 8in).
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Comments
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- The automatic exit from the till area 112 wide.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located in the Café and at the Order & Collect counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Click and Collect from the Order and Collect counter.
- The Click and Collect counter is located ahead and on the right after you enter the Cardinal Walk - Womenswear entrance, to the left of the Customer Services till/counter.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Click and Collect counter.
- The Click and Collect counter is approximately 30m from the Cardinal Walk - Womenswear entrance.
- The height of the Click and Collect counter is 95cm.
- There is not a hearing assistance system at the counter.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 95cm to 135cm from the floor.
Customer Services
- The Customer Services counter is located ahead as you enter the Cardinal Walk - Womenswear entrance and to the right.
- There is step free access to the Customer Services counter.
- There is a clear accessible route to the Customer Services counter.
- The Customer Services counter is approximately 20m from the Cardinal Walk - Womenswear.
- The till(s)/counter(s) is/are clearly signed.
- The height of the Customer Services counter is 81cm.
- The height of the lowered section of the counter is 75cm.
- There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
- There is a hearing assistance system at the counter.
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
- The Customer Services counter is also used for Refunds and Exchanges.
Womenswear
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Womenswear
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- Womenswear is located ahead as you enter the Cardinal Walk - Womenswear entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the Cardinal Walk - Womenswear entrance.
- The till(s)/counter(s) is/are clearly signed.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Self-Service Touchscreens
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- The controls/screen heights for the self-service checkout(s) vary between 95cm and 135cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
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Accessible Fitting Room(s)
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- There is/are 7 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 42cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 94cm.
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Standard Fitting Room(s)
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- There is/are 7 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located straight ahead as you enter the Cardinal Walk - Womenswear entrance and to the right.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Lingerie
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Lingerie
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- Lingerie is located to the left of the store as you enter the Cardinal Walk - Womenswear entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
Menswear
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Menswear
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- Menswear is located ahead as you enter the Cathedral Walk - Menswear entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Accessible Fitting Room(s)
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- There is/are 7 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 7 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
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- The assistance bell is portable but is usually located on the desk to the left of the accessible changing room.
Beauty
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Beauty
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- The Beauty department is located in the centre of the store as you enter the Cardinal Walk - Womenswear entrance, to the rear of the Womenswear department.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Food Hall
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Food Hall
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- The Food Hall is located to the rear of the store as you enter the Cardinal Walk - Womenswear entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 97cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.