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Marks and Spencer Castleford

57 Carlton Street, Carlton Lanes, Castleford, West Yorkshire, WF10 1AL

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Castleford.
  • Parking View
    • The store does not have its own car park.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (Carlton Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving, which is uneven in places.

Outside Access (Carlton Street)

  • This information is for the entrance located on Carlton Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 117cm (3ft 10in).

Approach (Market Lane)

  • The shopping centre is accessed by heavy manual double doors (150cm+) and a slight ramp at all entrances.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Market Lane)

  • This information is for the entrance located on Market Lane.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located immediately beyond the second set of doors.
    • The gradient of the ramp/slope is steep.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on the left going up.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 148cm (4ft 10in).
    • There is a second set of doors at this entrance.
    • The second set of doors open towards you (pull).
    • The second set of doors are double.
    • The width of the door opening is 148cm (4ft 10in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There are no hearing assistance system(s) in the store.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located to the left as you enter the Carlton Street entrance, to the rear of the Womenswear department and next to the till/counter.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 9m from the Carlton Street entrance.
    • The height of the Order and Collect counter is 90cm.
    • There is not a hearing assistance system at the counter.
  • Additional Department Products View
    • The store sells a limited amount of products relating to the following department(s); Beauty.

Till/Counter

  • The till/counter is located to the left as you enter the Carlton Street entrance, to the rear left of the Womenswear department.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 7m from the Carlton Street entrance.
  • The height of the till/counter is 95cm.
  • There is not a hearing assistance system at the till/counter.

Womenswear

  • Womenswear View
    • Womenswear is located ahead as you enter the Carlton Street entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).

Menswear

  • Menswear View
    • Menswear is located in the centre of the store as you enter the Carlton Street entrance, between the Womenswear department and the food hall.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Lingerie

  • Lingerie View
    • Lingerie is located in the centre of the store as you enter the Carlton Street entrance, between the Womenswear department and the food hall.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Food Hall

  • Food Hall View
    • The Food Hall is located to the rear of the store as you enter the Carlton Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s) in the Food Hall.
    • The height of the checkout(s) is/are 85cm.

Accessible Toilet(s)

  • There is not an accessible toilet available within the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.