Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Cheltenham Spa.
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Parking
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- The store does not have its own car park.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Albion Street.
Approach (High Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (High Street)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 134cm (4ft 5in).
Approach (Pittville Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Pittville Street)
- This information is for the entrance located on Pittville Street.
- There is step free access at this entrance.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 5 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 137cm (4ft 6in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 160cm (5ft 3in).
Lift (Pittville Street Entrance)
- There is a vertical platform lift to access the store.
- The lift is located immediately beyond the entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 5m from the Pittville Street entrance.
- The clear door width is 90cm.
- The dimensions of the lift are 90cm x 142cm.
- There is not a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are 95cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Bureau de Change counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to the Order and Collect counter, via lift.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 8m from the lift.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the High Street entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 36m from the High Street entrance.
- The height of the Womenswear till(s)/counter(s) is/are 92cm.
- The height of the lowered section of the till(s)/counter(s) is 57cm.
- There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 20 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 99cm and 141cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 96cm.
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Standard Fitting Room(s)
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- There is/are 19 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty
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Beauty
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- The Beauty department is located on the ground floor, to the rear of the store to the right as you enter the High Street entrance. To the left of the tills.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Food Hall
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Food Hall
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- The Food Hall is located on the ground floor, ahead as you enter the High Street entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 93cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 50cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs, however they are not located on the shop floor/in a public area.
- The stairs are located in the staff area of the store.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is not visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the High Street entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lift is clearly visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located in the centre of the store as you enter the High Street entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 46m from the High Street entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 140cm.
- The dimensions of the lift are 187cm x 250cm.
- There is not a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 82cm and 108cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
- There is an/are additional lift(s) in the store which has/have similar details.
- The additional lift(s) is/are located in the centre of the store as you enter the High Street entrance.
Café (M&S Café)
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Location and Access
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- The Café is located on the first floor, ahead as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 86cm.
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Tables and Seating
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- There is a priority table for wheelchair users.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 3m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 54cm.
- The distance between the floor and the highest dining table is 69cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Menswear
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Menswear
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- Menswear is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
- There is a clear accessible route to the Menswear till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 96cm.
- The dimensions of the accessible fitting room(s) are 197cm x 222cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 141cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 104cm.
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Standard Fitting Room(s)
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- There is/are 5 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Refunds and Exchanges
- The Refund and Exchange counter is located on the first floor, in the Lingerie department.
- There is step free access to the Refund and Exchange counter, via lift.
- There is a clear accessible route to the Refund and Exchange counter.
- The Refund and Exchange counter is approximately 30m from the lift.
- The height of the Refund and Exchange counter is 92cm.
- There is a hearing assistance system at the counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
M&S Bank / Bureau de Change
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to the Bureau de Change, via lift.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 18m from the lift.
- The height of the Bureau de Change counter is 102cm.
- There is a hearing assistance system at the counter.
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There is/are 7 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 202cm x 222cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 98cm and 141cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 101cm.
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Standard Fitting Room(s)
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- There is/are 6 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Till/Counter (First floor)
- The till/counter is located in the Lingerie department.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 24m from the lift.
- The height of the till/counter is 110cm.
- The height of the lowered section of the till/counter is 56cm.
- There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
- There is not a hearing assistance system at the till/counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Toilet with Adaptations
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the first floor, to the left of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 48m from the lift.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 82cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 156cm x 272cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 92cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 178cm from the floor.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 40cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a backrest and a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 101cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is sensor. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 38cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is a hand dryer.
- The height of the hand dryer is 93cm.
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Colour Contrast in the Accessible Toilet
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- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the first floor, to the left of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 95cm.
Parent and Baby Room
- There is a parent and baby room in the store.
- The parent and baby room is located on the first floor, to the left of the store as you exit the lift.
- There is step free access into the parent and baby room, via lift.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 44m from the lift.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 93cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 86cm.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.