You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Clapham Junction.
  • The nearest underground tube station/Metro station is Clapham Common / Clapham South.
• Parking View
  • The store does not have its own car park.
  • Standard on street parking is available (within approximately 50m of the store).

You are on Approach. Skip to the next section.

Approach

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the venue.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 189cm (6ft 2in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Order & Collect counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located to the rear left of the store.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 30m from the entrance.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Café (Coffee). Skip to the next section.

Café (Coffee)

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• Location and Access View
  • The Café is located to the rear left of the store.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • The height of the service counter is 90cm.
  • The height of the lowered section of the service counter is 71cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are not available.
  • Two handle cups are not available.

You are on Café (Hot Pizza). Skip to the next section.

Café (Hot Pizza)

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• Location and Access View
  • The Café is located at the rear of the store.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • The height of the service counter is 91cm.
  • The height of the lowered section of the service counter is 72cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Two handle cups N/A.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.