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Marks and Spencer Derby Intu

Unit DS01 Derby Intu, 10 London Road, Derby, Derbyshire, DE1 2NS

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Derby.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.

Approach (London Road - Food Hall)

  • There is step free access on the approach to the store.
  • The surface of the approach is concrete tiles, which is uneven in places.

Outside Access (London Road - Food Hall)

  • This information is for the entrance located on London Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 233cm (7ft 8in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 151cm (4ft 11in).

Approach (intu Derby)

  • There is step free access via lift from the car park.
  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Menswear - Level 1)

  • This information is for the entrance located on level 1 of intu Derby.
  • There is step free access at this entrance.

Outside Access (Womenswear - Level 2)

  • This information is for the entrance located on level 2 of intu Derby.
  • There is step free access at this entrance.

Outside Access (Home - Level 3)

  • This information is for the entrance located on level 3 of intu Derby.
  • There is step free access at this entrance.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Bureau de Change counter, at the food information counter, at the Order & Collect counter and at the till/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, at the front of the Food Hall as you enter the London Road - Food Hall entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 45m from the London Road - Food Hall entrance.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.

Menswear (First Floor)

  • Menswear View
    • Menswear is located on the first floor, ahead as you enter the Menswear - level 1 entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
    • There is a browse and order hub within Menswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s).
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 27m from the Menswear - level 1 entrance.
    • The height of the Menswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 9 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 201cm x 155cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 120cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 45cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 85cm.
  • Standard Fitting Room(s) View
    • There is/are 8 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall (First Floor)

  • Food Hall View
    • The Food Hall is located on the first floor, ahead as you enter the London Road - Food Hall entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs, however they are not located on the shop floor/in a public area.
    • The stairs are located to the rear right of the store as you enter the Menswear - level 1 entrance.
    • The floors which are accessible by stairs are first floor, second floor and third floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is not visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located on the first floor, in the centre of the store as you enter the Menswear - level 1 entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are first floor, second floor and third floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located on the first floor, to the left of the store as you enter the Menswear - level 1 entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 34m from the Menswear - level 1 entrance.
    • The floors which are accessible by this lift are first floor, second floor, third floor, fourth floor, fifth floor, sixth floor and seventh floor.
    • The lift is a standard lift.
    • The clear door width is 140cm.
    • The dimensions of the lift are 196cm x 196cm.
    • There is not a mirror to aid reversing out the lift.
    • There are separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 98cm and 120cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.
    • There is an/are additional lift(s) in the store which has/have similar details.
    • The additional lift(s) is/are located in the same area.

Womenswear (Second Floor)

  • Womenswear View
    • Womenswear is located on the second floor floor, ahead as you enter the Womeswear - level 2 entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 31m from the Womenswear - level 2 entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 18 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 156cm x 202cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 17 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear (Second Floor)

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the second floor, to the rear of the store as you enter the Womenswear - level 2 entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Till/Counter (Third Floor)

  • The till/counter is located on the third floor, to the left of the store as you enter the Home - level 3 entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 24m from the Home - level 3 entrance.
  • The height of the till/counter is 95cm.
  • There is a hearing assistance system at the till/counter.
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Home (Third Floor)

  • Home View
    • The Home department is located on the third floor, ahead in the middle of the store as you enter the Home - level 3 entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).

Beauty (Third Floor)

  • Beauty View
    • The Beauty department is located on the third floor, to the right of the store as you enter the Home - level 3 entrance.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).
    • There is a browse and order hub within the Beauty department.

Opticians (Third Floor)

  • Opticians View
    • The opticians is located on the third floor, to the left of the store as you enter the Home - Level 3 entrance, to the left of the M&S Café.
    • There is step-free access to the Opticians.
    • There is step-free access throughout the Opticians department.
  • Till(s)/Counter(s) View
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 30m from the lift.
    • The height of the till(s)/counter(s) is/are 110cm.
    • The height of the lowered section of the till(s)/counter(s) is 76cm.
    • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
    • There is a hearing assistance system available at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Consultation Room(s) View
    • There is/are 3 consultation room(s) available.
    • There is step-free access to the consultation room(s).
    • There is a clear accessible route to the consultation room(s).
    • The room surveyed was; Consultation Room 1.
    • There is a/are door(s) leading into the consultation room surveyed.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 85cm.
    • There is room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
    • There is a sink in the consultation room.
    • There is a chair available.
    • The chair has armrests available on both sides.
    • The consultation room is enclosed with a roof.

Lingerie (Third Floor)

  • Lingerie View
    • Lingerie is located on the third floor, at the rear of the store as you enter the Home - level 3 entrance, beyond the Beauty department.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s) View
    • There is/are 7 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 120cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • There is/are 6 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

M&S Bank / Bureau de Change (Third Floor)

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the third floor, to the rear of the store as you enter the Home - level 3 entrance.
    • There is step free access to the Bureau de Change.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 43m from the Home - level 3 entrance.
    • The height of the Bureau de Change counter is 100cm.
    • There is a hearing assistance system at the counter.

Café (M&S Café - Third Floor)

  • The Café is located on the third floor, to the left of the store as you enter the Home - Level 3 entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 95cm.
  • The height of the lowered section of the service counter is 61cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 42cm.
  • The distance between the floor and the highest dining table is 71cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does play background music.
  • WiFi is available in the Café.

Accessible Toilet(s) (Third Floor)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the third floor, to the rear of the store as you enter from the Home - level 3 entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 44m from the Home - level 3 entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is tactile, pictorial and written signage on or near the toilet door.
    • The door opens away from you (push).
    • The width of the door opening is 86cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 170cm x 190cm.
    • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 106cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 107cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 56cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 81cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 74cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 41cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 103cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 92cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is not a colour contrast between the grab rail(s) on the right and wall.
    • There is not a colour contrast between the grab rail(s) on the left and wall.
    • There is not a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s) (Third Floor)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the third floor, to the rear of the store as you enter from the Home - level 3 entrance.
    • There is step free access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 89cm.

Parent and Baby Room (Third Floor)

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the third floor, to the rear of the store as you exit the lift.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 24m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 90cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.