Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Jervis Shopping Centre.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
- Jervis Shopping Centre link (new tab) - click here.
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Comments
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- This store has a Sensory Hour during the first hour they are open on a Sunday morning, every Sunday.
Public Transport and Parking
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Public Transport
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- There is not a bus stop within approximately 150m of the store.
- The nearest train station is Tara Street.
- The nearest tram station is Jervis.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach (Mary Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Mary Street - Womenswear)
- This information is for the entrance located on Mary Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 130cm (4ft 3in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 164cm.
Approach (Liffey Street Upper)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Liffey Street Upper - Food Hall)
- This information is for the entrance located Liffey Street Upper.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 135cm (4ft 5in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 135cm (4ft 5in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 161cm.
Approach (Jervis Shopping Centre)
- Access into Jervis Shopping Centre is step free via lift from the multi-storey car park.
- There is step free access on the approach to the store.
- The surface of the approach is tiled.
Outside Access (Jervis Shopping Centre - Food Hall)
- This information is for the entrance located in Jervis Shopping Centre.
- There is step free access at this entrance.
- There is a ramp with a very easy incline.
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Entrance Details
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- There are no doors at this entrance.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 175cm.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Womenswear counter, at the Home desk/counter and at the food information counter.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the ground floor, to the centre left of the store as you enter via the Mary Street - Womenswear entrance.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 29m from the Mary Street - Womenswear entrance.
- The height of the Click and Collect counter is 94cm.
- There is not a hearing assistance system at the counter.
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
Fitting Room(s) (Collection Point)
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Accessible Fitting Room(s)
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- The accessible fitting room(s) is/are located on the ground floor, to the centre left of the store as you enter via the Mary Street - Womenswear entrance, next to the Collection Point.
- There is/are 1 fitting room(s) in total within Collection Point, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 120cm.
- The dimensions of the accessible fitting room(s) are 215cm x 255cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 14cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 134cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 49cm.
- There is not an assistance bell in the accessible fitting room(s).
Womenswear (Ground Floor)
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Womenswear
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- Womenswear is located on the first floor, ahead as you enter the Mary Street - Womenswear entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the Mary Street - Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 10 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 43cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 9 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Food Hall
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Food Hall
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- The Food Hall is located on the ground floor, ahead as you enter the Jervis Shopping Centre - Food Hall entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs, however they are not located on the shop floor/in a public area.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the Mary Street - Womenswear entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are ground floor, first floor and second floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the left of the store as you enter the Mary Street - Womenswear entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 30m from the Mary Street - Womenswear entrance.
- The floors which are accessible by this lift are ground floor, first floor and second floor.
- The lift is a standard lift.
- The clear door width is 120cm.
- The dimensions of the lift are 195cm x 200cm.
- There is not a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 95cm and 125cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
- There is an/are additional lift(s) in the store which has/have similar details.
- The additional lift(s) is/are located to the left of the store as you enter the Mary Street - Womenswear entrance.
Womenswear (First Floor)
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Womenswear
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- Womenswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Womenswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the lift.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 10 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 160cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
- There is not an emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 41cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 9 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty
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Beauty
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- The Beauty department is located on the first floor, ahead as you exit the lift.
- There is step free access to the Beauty department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Beauty department till(s)/counter(s).
- There is a clear accessible route to the Beauty department till(s)/counter(s).
- The nearest Beauty department till(s)/counter(s) is/are approximately 24m from the lift.
- The height of the Beauty department till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Babywear/Kidswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
- The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 18m from the lift.
- The height of the Babywear/Kidswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Comments
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- Babywear/Kidswear shares the first floor Womenswear fitting rooms.
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to right of the store as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Lingerie till(s)/counter(s), via lift.
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 50m from the lift.
- The height of the Lingerie till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 10 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 105cm.
- The dimensions of the accessible fitting room(s) are 155cm x 205cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 104cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 9 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
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- There are 3 double size standard fitting rooms with privacy curtain for bra fitting.
Menswear
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Menswear
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- Menswear is located on the second floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 30m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
View
- There is/are 9 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 155cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 8 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Café (M&S Café)
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Location and Access
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- The Café is located on the second floor, to the left of the store as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
- The height of the lowered section of the service counter is 76cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- The height of the tray counter/rail is 84cm.
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Tables and Seating
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- There is not a priority table for wheelchair users.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 3m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 45cm.
- The distance between the floor and the highest dining table is 67cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are available on request.
- The Café does play background music.
- WiFi is available in the Café.
Home
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Home
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- The Home department is located on the second floor, to the right of the store as you exit the lift.
- There is step free access to the Home department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Home department till(s)/counter(s), via lift.
- There is a clear accessible route to the Home department till(s)/counter(s).
- The nearest Home department till(s)/counter(s) is/are approximately 40m from the lift.
- The height of the Home department till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the second floor, to the left of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 85cm.
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Comments
View
- Photographs 1 - 3 show the female toilets.
- Photographs 4 - 6 show the male toilets.
Toilet with Adaptations
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the second floor, to the right of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 38m from the lift.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 94cm.
- The door is locked by a locking handle.
- The dimensions of the accessible toilet are 180cm x 290cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 105cm.
- There is a drop down rail on the transfer side.
- There is not a flush on the transfer side.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There are disposal facilities in the accessible toilet.
- There is not a coat hook in the accessible toilet.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 63cm from the floor.
- The height of the toilet seat above floor level is 43cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 87cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 74cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 60cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The height of the hand dryer is 90cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is not a colour contrast between the grab rail(s) on the right and wall.
- There is not a colour contrast between the grab rail(s) on the left and wall.
- There is not a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
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Baby Change Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The height of the baby change table/bench once extended and in use is 68cm.
Parent and Baby Room
- There is a parent and baby room in the store.
- The parent and baby room is located on the second floor, to the right of the store as you exit the lift.
- There is step free access into the parent and baby room, via lift.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 38m from the lift.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 81cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 78cm.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
Additional Information
- There is not a member of staff trained in Irish Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.