You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Eltham.
  • The nearest underground tube station/Metro station is North Greenwich.
  • The nearest DLR station is Lewisham.
• Parking View
  • The store has its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the rear of the store, off Orangery Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 5 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 440cm x 480cm (14ft 5in x 15ft 9in).
  • The nearest designated bay is 4m (4yd 1ft) from the rear entrance.
  • The furthest designated bay is 18m (19yd 2ft) from the rear entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.
• Comments View
  • Assistance may be required to access the ticket machine up the slope.

You are on Approach (Access from the Blue Badge Parking). Skip to the next section.

Approach (Access from the Blue Badge Parking)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is tarmac and block paving.

You are on Approach (Access from the Main Car Park). Skip to the next section.

Approach (Access from the Main Car Park)

• There is step free access on the approach to the store.
• There is a steep slope on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Orangery Lane - Car Park). Skip to the next section.

Outside Access (Orangery Lane - Car Park)

• This information is for the entrance located off Orangery Lane.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 149cm (4ft 11in).

You are on Outside Access (Orangery Lane - Collect By Car). Skip to the next section.

Outside Access (Orangery Lane - Collect By Car)

• This information is for the entrance located off Orangery Lane.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to access the store.
  • The step(s) is not/are not clearly marked.
  • The height of the step(s) is/are 7cm.
  • There is not a/are not handrail(s) at the step(s).
• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 148cm (4ft 10in).

You are on Approach (Eltham High Street). Skip to the next section.

Approach (Eltham High Street)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Eltham High Street). Skip to the next section.

Outside Access (Eltham High Street)

• This information is for the entrance located on Eltham High Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 115cm (3ft 9in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the ground floor, to the left of the entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 2m from the entrance.
  • The height of the Click and Collect counter is 77cm.
  • There is not a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Till/Counter (Ground Floor). Skip to the next section.

Till/Counter (Ground Floor)

• The till/counter is located on the ground floor, ahead as you enter the Orangery Lane - car park entrance.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 40m from the Orangery Lane - car park entrance.
• The height of the till/counter is 95cm.
• There is not a hearing assistance system at the till/counter.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the Orangery Lane - car park entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and high activity till(s) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, to the rear of the food hall as you enter the Orangery Lane - car park entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 8 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 150cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 110cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, in the centre of the store as you enter the Orangery Lane - car park entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the left of the Womenswear department as you enter the Orangery Lane - car park entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • The lift is clearly visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the Orangery Lane - car park entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the left of the Womenswear department as you enter the Orangery Lane - car park entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 60m from the Orangery Lane - car park entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 130cm.
  • The dimensions of the lift are 210cm x 180cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 100cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

You are on Till/Counter (First Floor). Skip to the next section.

Till/Counter (First Floor)

• The till/counter is located on the first floor, to the left of the store as you exit the lift.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 50m from the lift.
• The height of the till/counter is 95cm.
• There is not a hearing assistance system at the till/counter.

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, ahead as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 3 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 153cm x 203cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 110cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the left of the store as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, to the left of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is not a coat hook in the accessible fitting room(s).
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 118cm.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the rear of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 84cm.
• Tables and Seating View
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 4m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 69cm.
  • The distance between the floor and the highest dining table is 72cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does play background music.
  • WiFi is available in the Café.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear of the store as you exit the lift, to the right of the M&S Café.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 45m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 88cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 180cm x 230cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 111cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There is not a coat hook in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 55cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 95cm.
  • There is a hand dryer.
  • The height of the hand dryer is 90cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift, to the right of the M&S Café.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female toilet(s).
  • The height of the baby changing table/bench once extended and in use is 94cm.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear of the store as you exit the lift, to the right of the M&S Café.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 42m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 94cm.
• There are disposable facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 94cm.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.