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Marks and Spencer Fenchurch Street Rail Simply Food

1 Fenchurch Place, London, EC3M 4A1

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Fenchurch Street.
    • The nearest underground tube station/Metro station is Tower Hill.
    • The nearest DLR station is Bank.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on London Street.

Approach (External - Fenchurch Place)

  • There is step free access on the approach to the store.
  • There is a slope with a very easy incline.
  • The surface of the approach is block paving, which is uneven in places.
  • The approach is uneven due to drains/gutters and uneven paving tiles.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (External - Fenchurch Place Entrance)

  • This information is for the entrance located on Fenchurch Place.
  • There is step free access at this entrance.
  • There is a slope with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The width of the door opening is 90cm (2ft 11in).
  • Comments View
    • The door is held permanently open.

Outside Access (External - Exit by Tills to Fenchurch Place)

  • This information is for the entrance located on Fenchurch Place.
  • There is step free access at this entrance.
  • There is a slope with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 167cm (5ft 6in).
  • Comments View
    • The doors are held permanently open.

Approach (Internal)

  • The store is immediately to the right from the main entrance to the station. The double doors are permanently held open. There is level access into the store.
  • There is step free access on the approach to the store.
  • The approach is an even surface, lightly textured with shallow metal strips for added grip.

Outside Access (Internal - From Station)

  • This information is for the entrance located from the interior of Fenchurch Street Rail Station.
  • There is step free access at this entrance.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from a member of staff.

Food Hall

  • Food Hall View
    • The Food Hall is located immediately ahead through both entrances.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are self service till(s) (Scott tills) in the Food Hall.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the train station.
  • Standard toilets are available within the train station.
  • Baby changing facilities are available within the train station.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is not a member of staff trained in Irish Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.