Skip to main content
The new name for DisabledGo

Marks and Spencer Fenchurch Street Rail Simply Food

1 Fenchurch Place, London, EC3M 4A1

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Fenchurch Street.
    • The nearest underground tube station/Metro station is Tower Hill.
    • The nearest DLR station is Bank.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on London Street.

Approach (External - Fenchurch Place)

  • There is step free access on the approach to the store.
  • There is a slope with a very easy incline.
  • The surface of the approach is block paving, which is uneven in places.
  • The approach is uneven due to drains/gutters and uneven paving tiles.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (External - Fenchurch Place Entrance)

  • This information is for the entrance located on Fenchurch Place.
  • There is step free access at this entrance.
  • There is a slope with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The width of the door opening is 90cm (2ft 11in).
  • Comments View
    • The door is held permanently open.

Outside Access (External - Exit by Tills to Fenchurch Place)

  • This information is for the entrance located on Fenchurch Place.
  • There is step free access at this entrance.
  • There is a slope with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 167cm (5ft 6in).
  • Comments View
    • The doors are held permanently open.

Approach (Internal)

  • The store is immediately to the right from the main entrance to the station. The double doors are permanently held open. There is level access into the store.
  • There is step free access on the approach to the store.
  • The approach is an even surface, lightly textured with shallow metal strips for added grip.

Outside Access (Internal - From Station)

  • This information is for the entrance located from the interior of Fenchurch Street Rail Station.
  • There is step free access at this entrance.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from a member of staff.

Food Hall

  • Food Hall View
    • The Food Hall is located immediately ahead through both entrances.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are self service till(s) (Scott tills) in the Food Hall.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the train station.
  • Standard toilets are available within the train station.
  • Baby changing facilities are available within the train station.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is not a member of staff trained in Irish Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.