You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Fenchurch Street Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Fenchurch Street.
  • The nearest underground tube station/Metro station is Tower Hill.
  • The nearest DLR station is Bank.
• Parking View
  • The store does not have its own car park.
  • Clearly signed and/or marked on street Blue Badge parking bays are available.
  • The on street Blue Badge parking bay(s) is/are located on London Street.

You are on Approach (External - Fenchurch Place). Skip to the next section.

Approach (External - Fenchurch Place)

• There is step free access on the approach to the store.
• There is a slope with a very easy incline.
• The surface of the approach is block paving, which is uneven in places.
• The approach is uneven due to drains/gutters and uneven paving tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (External - Fenchurch Place Entrance). Skip to the next section.

Outside Access (External - Fenchurch Place Entrance)

• This information is for the entrance located on Fenchurch Place.
• There is step free access at this entrance.
• There is a slope with a very easy incline.

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• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single.
  • The width of the door opening is 90cm (2ft 11in).
• Comments View
  • The door is held permanently open.

You are on Outside Access (External - Exit by Tills to Fenchurch Place). Skip to the next section.

Outside Access (External - Exit by Tills to Fenchurch Place)

• This information is for the entrance located on Fenchurch Place.
• There is step free access at this entrance.
• There is a slope with a very easy incline.

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• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 167cm (5ft 6in).
• Comments View
  • The doors are held permanently open.

You are on Approach (Internal). Skip to the next section.

Approach (Internal)

• The store is immediately to the right from the main entrance to the station. The double doors are permanently held open. There is level access into the store.
• There is step free access on the approach to the store.
• The approach is an even surface, lightly textured with shallow metal strips for added grip.

You are on Outside Access (Internal - From Station). Skip to the next section.

Outside Access (Internal - From Station)

• This information is for the entrance located from the interior of Fenchurch Street Rail Station.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 297cm (9ft 9in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from a member of staff.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located immediately ahead through both entrances.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are self service till(s) (Scott tills) in the Food Hall.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is not a member of staff trained in Irish Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.