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Marks and Spencer Finsbury Pavement

70 Finsbury Pavement, Moorgate, London, EC2A 1SA

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Moorgate.
    • The nearest underground tube station is Moorgate.
    • The nearest DLR station is Bank.
  • Parking View
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Finsbury Square.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (Moorgate)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is concrete tiles, which is uneven in places.

Outside Access (Moorgate)

  • This information is for the entrance located on Moorgate.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically (sliding).
    • The door(s) is/are double.
    • The width of the door opening is 140cm (4ft 7in).

Approach (Dominion Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is concrete tiles, which is uneven in places.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Dominion Street)

  • This information is for the entrance located on Dominion Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 154cm (5ft 1in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, within Kidswear, ahead as you exit the lift.
    • There is step free access to the Order and Collect counter, via lift.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 15m from the lift.
    • The height of the Order and Collect counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor and first floor.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 32m from the Moorgate entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 11 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 202cm x 136cm.
    • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • The height of the assistance bell from the floor is 92cm.
  • Standard Fitting Room(s) View
    • There is/are 10 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the right as you enter the Moorgate entrance.
    • The floors which are accessible by stairs are lower ground, ground, ground mezzanine, first, first mezzanine and second floors.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • The lift is clearly visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the Moorgate entrance and the Dominion Street entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are lower ground, ground, first and second floors.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lift is clearly visible from the escalator(s).
    • There is an/are additional escalator(s) in the store which has/have similar details.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right as you enter the Moorgate entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 9m from the Moorgate entrance.
    • The floors which are accessible by this lift are lower ground, ground, first and second floors.
    • The lift is a standard lift.
    • The clear door width is 116cm.
    • The dimensions of the lift are 185cm x 182cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 108cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

Till/Counter (First Floor)

  • The till/counter is located on the first floor, to the far right of the store as you exit the lift.
  • There is step free access to the till/counter, via lift.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 20m from the lift.
  • The height of the till/counter is 95cm.
  • There is not a hearing assistance system at the till/counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the rear of Womenswear.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s) View
    • There are 13 fitting rooms in total within Lingerie, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 155cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There an assistance bell in the accessible fitting room(s).
    • The assistance bell fully functional.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 42cm.
    • The height of the assistance bell from the floor is 92cm.
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 11 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, to the rear of Womenswear.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Menswear

  • Menswear View
    • Menswear is located on the second floor.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 28m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 95cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 8 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 157cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is an assistance bell, but it was not functional at the time of the survey.
    • The height of the assistance bell from the floor is 95cm.
  • Standard Fitting Room(s) View
    • There is/are 7 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the second floor, at the rear of Menswear.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 32m from the lift.
    • The height of the Bureau de Change counter is 100cm.
    • There is a hearing assistance system at the counter.

Food Hall

  • Food Hall View
    • The Food Hall is located on the lower ground floor.
    • There is step free access to the Food Hall, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter, via lift.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 96cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Home

  • Home View
    • The Home department is located on the lower ground floor.
    • There is step free access to the Home department, via lift.
    • There is limited room to manoeuvre within the aisles.
    • There is step free access throughout the Home department aisle(s).

Café (Food on the Move)

  • The Café is located on the lower ground floor, on the far side of the food hall as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 92cm.
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Menus are available on the wall.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the lower ground floor, through the doors signed 'Emergency Exit', to the left as you exit the lift.
    • There is step free access to the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 13m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 140cm x 207cm.
    • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 72cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 72cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 92cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 80cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 60cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 80cm.
    • There is a hand dryer.
    • The height of the hand dryer is 96cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located off the stair lobby, between the ground and first floors, the first and second floors and on the second floor.
    • There is step free access via lift, to some of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the lower ground floor, through the doors signed 'Emergency Exit', to the left as you exit the lift.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 13m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 88cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 88cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language, generally on duty.
  • There is a member of staff available to provide assistance.
  • There is a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.