Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Fosse Shopping Park.
- The details within this access guide relate to the Marks and Spencer store and not the retail park.
- Fosse Shopping Park link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Narborough.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are available.
Approach (Womenswear)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (Womenswear)
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 134cm (4ft 5in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 151cm (4ft 11in).
Approach (Home)
- There is step free access on the approach to the store.
- The surface of the approach is block paving, which is uneven in places.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Home)
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 131cm (4ft 4in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 139cm (4ft 7in).
Approach (Food Hall)
- There is step free access on the approach to the store.
- The surface of the approach is concrete tiles, which is uneven in places.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Food Hall)
- This information is for the entrance located to the side of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 145cm (4ft 9in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are single.
- The width of the door opening is 106cm (3ft 6in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Home desk/counter, at the Bureau de Change counter and at the food information counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
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Comments
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- Click and Collect is to the rear of the store, 76m from the Womenswear entrance. The touch screen is within 120cm from floor level.
Womenswear
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Womenswear
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- Womenswear is located ahead as you enter the Womenswear entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 23m from the Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 91cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 18 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- The name/number of the accessible fitting room surveyed is 18.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 101cm.
- The dimensions of the accessible fitting room(s) are 233cm x 227cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 6cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 107cm and 163cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 17 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter the Food hall entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Café (Deli)
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Location and Access
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- The Café is located to the rear of the food hall as you enter the Food hall entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- The height of the service counter is 110cm.
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Tables and Seating
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- All tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the dining tables is 110cm.
- There is clear manoeuvring space throughout the Café and to the service counter.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are available on request.
- The Café does not play background music.
- WiFi is available in the Café.
Lingerie
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Lingerie
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- Lingerie is located to the right of the store as you enter the Womenswear entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Lingerie till(s)/counter(s).
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 72m from the Womenswear entrance.
- The height of the Lingerie till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 9 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 233cm x 225cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 8 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Menswear
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Menswear
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- Menswear is located to the right of the store as you enter the Womenswear entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s).
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 32m from the Womenswear entrance.
- The height of the Menswear till(s)/counter(s) is/are 91cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 14 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 235cm x 210cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 8cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 107cm and 162cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 93cm.
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Standard Fitting Room(s)
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- There is/are 13 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located in the centre of the store as you enter the Womenswear entrance.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Beauty
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Beauty
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- The Beauty department is located to the rear left of the store as you enter the Womenswear entrance.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Café (M&S Café)
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Location and Access
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- The Café is located to the rear right of the store as you enter the Womenswear entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
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Tables and Seating
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- There is a priority table for wheelchair users.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the dining tables is 70cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Ramp(s) or Slope(s) (Home and Bureau de Change)
- There is a/are slight ramp(s)/slope(s) to access the Home department and Bureau de Change.
- The ramp(s)/slope(s) is/are located to the left as you enter the Womenswear entrance.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The minimum width of the ramp is 127cm.
- The ramp/slope does overcome the step(s).
Step(s) (Home and Bureau de Change)
- There is/are 6 step(s) to access the Home department and Bureau de change.
- The step(s) is/are located to the left as you enter the Womenswear entrance.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Home
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Home
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- The Home department is located ahead as you enter the Home entrance.
- There is ramped/sloped or stepped access to the Home department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
- There is a browse and order hub within the Home department.
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Till(s)/Counter(s)
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- There is step free access to the Home department till(s)/counter(s).
- There is a clear accessible route to the Home department till(s)/counter(s).
- The nearest Home department till(s)/counter(s) is/are approximately 8m from the Home entrance.
- The height of the Home department till(s)/counter(s) is/are 90cm.
- There is a hearing assistance system at the till(s)/counter(s).
M&S Bank / Bureau de Change
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Bureau de Change
View
- There is a Bureau de Change service in the store.
- The Bureau de Change is located ahead as you enter the Home entrance.
- There is ramped/sloped or stepped access to the Bureau de Change.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 52m from the Home entrance.
- The height of the Bureau de Change counter is 100cm.
- There is a hearing assistance system at the counter.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located to the rear left of the store as you enter the Womenswear entrance.
- There is step free access to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
Toilet with Adaptations (Left Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located to the rear left of the store as you enter the Womenswear entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 108m from the Womenswear entrance.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 84cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 197cm x 217cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 143cm.
- There is a drop down rail on the transfer side.
- There is not a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a wall which acts as a backrest.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 94cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 68cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 40cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 91cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 90cm.
- There is a hand dryer.
- The height of the hand dryer is 74cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located to the rear left of the store as you enter the Womenswear entrance.
Toilet with Adaptations (Right Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located to the rear left of the store as you enter the Womenswear entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 108m from the Womenswear entrance.
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Features and Dimensions of the Accessible Toilet
View
- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 84cm.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 177cm x 212cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 108cm.
- There is a drop down rail on the transfer side.
- There is not a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 145cm from the floor.
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Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The height of the toilet seat above floor level is 48cm.
- The toilet has a wall which acts as a backrest.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 100cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 70cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 62cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 84cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is a hand dryer.
- The height of the hand dryer is 75cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located to the rear left of the store as you enter the Womenswear entrance.
Parent and Baby Room
- There is a parent and baby room in the store.
- The parent and baby room is located to the rear left of the store as you enter the Womenswear entrance.
- There is step free access into the parent and baby room.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 106m from the Womenswear entrance.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 88cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 79cm.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.