Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Glasgow Fort Shopping Centre.
- The details within this access guide relate to the Marks and Spencer store and not the retail park.
- Glasgow Fort Shopping Centre link (new tab) - click here.
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Comments
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- The store will be operating a quite hour every Sunday 10:00 - 11:00 specifically designed for those with sensory requirements.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Easterhouse.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are available.
- There is a dropped kerb from the car park to the store.
- The dropped kerb does not have tactile paving.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (Womenswear - Right)
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 201cm (6ft 7in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 186cm (6ft 1in).
Outside Access (Womenswear - Left)
- This information is for the entrance located at the front of the building.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 203cm (6ft 8in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 201cm (6ft 7in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Womenswear counter, at the Kidswear counter, at the Bureau de Change counter and at the food information counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 112cm to 170cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 115cm from the floor.
- Once condensed the touchscreen heights are 112cm to 142cm from the floor.
- The returns hatch drawer here has a handle at a height of 155cm, and lowers to 119cm when open.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the store.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 64m from the Womenswear - right entrance.
- The height of the Womenswear till(s)/counter(s) is/are 90cm.
- The height of the lowered section of the till(s)/counter(s) is 76cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 6 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 230cm x 221cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 107cm and 162cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 94cm.
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Standard Fitting Room(s)
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- There is/are 5 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty
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Beauty
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- The Beauty department is located on the ground floor, to the rear left of the store as you enter the Womenswear - right entrance.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Food Hall
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Food Hall
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- The Food Hall is located on the ground floor, to the rear left of the store as you enter the Womenswear - right entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 96cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs, however they are not located on the shop floor/in a public area.
- The stairs are located to the right as you enter the Womenswear - Right entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is not visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the Womenswear - right entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- There is a bollard at the foot and head of the escalator.
- Clear signage for the lift is not visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the right of the store as you enter the Womenswear - right entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 48m from the Womenswear - right entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 110cm.
- The dimensions of the lift are 152cm x 195cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 102cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
- There is an/are additional lift(s) in the store which has/have similar details.
- The additional lift(s) is/are located to the right of the store as you enter the Womenswear - right entrance.
Café (M&S Café)
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Location and Access
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- The Café is located on the first floor, ahead as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 76cm.
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Tables and Seating
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- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m from the Café entrance/opening.
- The distance between the floor and the dining tables is 67cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does play background music.
- WiFi is available in the Café.
Menswear
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Menswear
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- Menswear is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Accessible Fitting Room(s)
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- There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 233cm x 222cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 107cm and 162cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Babywear/Kidswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
- The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 75m from the lift.
- The height of the Babywear/Kidswear till(s)/counter(s) is/are 90cm.
- The height of the lowered section of the till(s)/counter(s) is 76cm.
- There is not a hearing assistance system at the till(s)/counter(s).
Home
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Home
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- The Home department is located on the first floor, in the centre of the store as you exit the lift.
- There is step free access to the Home department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
M&S Bank / Bureau de Change
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access to the Bureau de Change, via lift.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 83m from the lift.
- The height of the Bureau de Change counter is 100cm.
- The height of the lowered section of the counter is 76cm.
- There is a hearing assistance system at the counter.
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the rear right of the store as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 102cm.
- The dimensions of the accessible fitting room(s) are 235cm x 226cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 107cm and 162cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 96cm.
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Parent and Baby Room
- There is a parent and baby room in the store.
- The parent and baby room is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access into the parent and baby room, via lift.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 61m from the lift.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 86cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 94cm.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is an/are additional parent and baby room(s) in the store which has/have similar details.
- The additional parent and baby room(s) is/are located on the first floor, to the rear of the store as you exit the lift.
Toilet with Adaptations (Ground Floor - Right Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the ground floor, to the rear right of the store as you enter the Womenswear - right entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 59m from the Womenswear - right entrance.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 79cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 183cm x 240cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 116cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
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Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 71cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 87cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) cannot be reached when seated on the toilet.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The height of the towel dispenser is 90cm.
- There is a hand dryer.
- The height of the hand dryer is 76cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
Toilet with Adaptations (First Floor - Left and Right Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 61m from the lift.
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Features and Dimensions of the Accessible Toilet
View
- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 88cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 180cm x 229cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 112cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
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Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 68cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a backrest.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 87cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 47cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is a hand dryer.
- The height of the hand dryer is 74cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift and immediately to the right as you exit the lift.
Toilet with Adaptations (First Floor - Lift - Left Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located on the first floor, to the right as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 5m from the lift.
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Features and Dimensions of the Accessible Toilet
View
- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 86cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 172cm x 234cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 101cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 107cm and 142cm from the floor.
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Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is not located where it is reachable.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 71cm from the floor.
- The height of the toilet seat above floor level is 47cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 87cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 50cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 97cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The height of the towel dispenser is 92cm.
- There is a hand dryer.
- The height of the hand dryer is 75cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
View
- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 85cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.