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Marks and Spencer Gosforth Simply Food

Multiyork House, Hollywood Avenue, Gosforth, Tyne and Wear, NE3 5JG

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Manors.
    • The nearest underground tube station/Metro station is Regent Centre.
  • Parking View
    • The store has its own car park.
    • Parking is free for all users.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located to the side of the store.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest designated bay is 8m (8yd 2ft) from the entrance.
    • The furthest designated bay is 18m (19yd 2ft) from the entrance.
    • Clearly marked/signposted parent and child parking bays are available.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
    • Customers do not have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access

  • This information is for the entrance located in the car park, off Hollywood Avenue.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 181cm (5ft 11in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 171cm (5ft 7in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from any till/counter within the store.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 90cm to 180cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 90cm from the floor.
    • Once condensed the touchscreen heights are 90cm to 120cm from the floor.
  • Comments View
    • There is a Click and Collect touch screen located to the left of the store.
    • Customers check-in using a touch screen.
    • A member of staff is available at all times to offer assistance.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.