Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Green Park Underground Station.
- The details within this access guide relate to the Marks and Spencer store and not the train station.
- Green Park Underground Station link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Victoria.
- The nearest underground tube station/Metro station is Green Park.
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Parking
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- The store does not have its own car park.
- There are no parking facilities available at the store.
Approach (Piccadilly)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Piccadilly)
- This information is for the entrance located on Piccadilly.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 153cm (5ft).
Approach (Stratton Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Stratton Street)
- This information is for the entrance located on Stratton Street.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 16cm.
- There is not a/are not handrail(s) at the step(s).
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Entrance Details
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- The main door(s) open(s) towards you (pull).
- The door(s) is/are double.
- The width of the door opening is 140cm (4ft 7in).
Approach (Green Park Underground Station)
- There is/are 15+ clearly marked step(s) on the approach to the store.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) available on both sides going up.
- The surface of the approach is tiled.
Outside Access (Green Park Underground Station)
- This information is for the entrance located in Green Park Underground Station.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) both ways (push and pull).
- The door(s) is/are double.
- The width of the door opening is 155cm (5ft 1in).
Inside Access
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Inside Access
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- There is not step free access throughout the store.
- The store does not play background music.
- There are no hearing assistance system(s) in the store.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from a member of staff.
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located at the rear of the store as you enter the Piccadilly entrance.
- The floors which are accessible by stairs are lower ground floor and ground floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 18cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
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Escalator(s)
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- There is/are not escalator(s) for public use.
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Lift
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- There is a lift, however it is not located on the shop floor/in a public area.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is not step free access throughout the Food Hall aisle(s).
- There is a/are step(s) within the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Café (Food on the Move)
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Location and Access
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- The Café is located on the lower ground floor.
- There is stepped access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- The height of the service counter is 92cm.
- The height of the lowered section of the service counter is 83cm.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.