You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Green Park Underground Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Green Park Underground Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Victoria.
  • The nearest underground tube station/Metro station is Green Park.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.

You are on Approach (Piccadilly). Skip to the next section.

Approach (Piccadilly)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Piccadilly). Skip to the next section.

Outside Access (Piccadilly)

• This information is for the entrance located on Piccadilly.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 153cm (5ft).

You are on Approach (Stratton Street). Skip to the next section.

Approach (Stratton Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Stratton Street). Skip to the next section.

Outside Access (Stratton Street)

• This information is for the entrance located on Stratton Street.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 1 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).
• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 140cm (4ft 7in).

You are on Approach (Green Park Underground Station). Skip to the next section.

Approach (Green Park Underground Station)

• There is/are 15+ clearly marked step(s) on the approach to the store.
• The height of the step(s) is/are 17cm.
• There is a/are handrail(s) available on both sides going up.
• The surface of the approach is tiled.

You are on Outside Access (Green Park Underground Station). Skip to the next section.

Outside Access (Green Park Underground Station)

• This information is for the entrance located in Green Park Underground Station.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) both ways (push and pull).
  • The door(s) is/are double.
  • The width of the door opening is 155cm (5ft 1in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is not step free access throughout the store.
  • The store does not play background music.
  • There are no hearing assistance system(s) in the store.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from a member of staff.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located at the rear of the store as you enter the Piccadilly entrance.
  • The floors which are accessible by stairs are lower ground floor and ground floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
• Escalator(s) View
  • There is/are not escalator(s) for public use.
• Lift View
  • There is a lift, however it is not located on the shop floor/in a public area.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is not step free access throughout the Food Hall aisle(s).
  • There is a/are step(s) within the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Café (Food on the Move). Skip to the next section.

Café (Food on the Move)

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• Location and Access View
  • The Café is located on the lower ground floor.
  • There is stepped access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • The height of the service counter is 92cm.
  • The height of the lowered section of the service counter is 83cm.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.