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Marks and Spencer Green Park Simply Food

78 Piccadilly, Devonshire House, Green Park, London, W1J 8AQ

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Victoria.
    • The nearest underground tube station/Metro station is Green Park.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Piccadilly)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Piccadilly)

  • This information is for the entrance located on Piccadilly.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 153cm (5ft).

Approach (Stratton Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Stratton Street)

  • This information is for the entrance located on Stratton Street.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is not a/are not handrail(s) at the step(s).
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 140cm (4ft 7in).

Approach (Green Park Underground Station)

  • There is/are 15+ clearly marked step(s) on the approach to the store.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) available on both sides going up.
  • The surface of the approach is tiled.

Outside Access (Green Park Underground Station)

  • This information is for the entrance located in Green Park Underground Station.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 155cm (5ft 1in).

Inside Access

  • Inside Access View
    • There is not step free access throughout the store.
    • The store does not play background music.
    • There are no hearing assistance system(s) in the store.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from a member of staff.

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located at the rear of the store as you enter the Piccadilly entrance.
    • The floors which are accessible by stairs are lower ground floor and ground floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
  • Escalator(s) View
    • There is/are not escalator(s) for public use.
  • Lift View
    • There is a lift, however it is not located on the shop floor/in a public area.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is not step free access throughout the Food Hall aisle(s).
    • There is a/are step(s) within the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (Food on the Move)

  • The Café is located on the lower ground floor.
  • There is stepped access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • The height of the service counter is 92cm.
  • The height of the lowered section of the service counter is 83cm.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.