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Marks and Spencer Hammersmith

27 King Street, Hammersmith, London, W6 9XW

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Kensington (Olympia).
    • The nearest underground tube station/Metro station is Hammersmith.
  • Parking View
    • The store does not have its own car park.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (King Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (King Street)

  • This information is for the entrance located on King Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 128cm (4ft 2in).

Approach (Black's Road)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Black's Road)

  • This information is for the entrance located on Black's Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 126cm (4ft 2in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located to the left of the store as you enter the King Street entrance next to the fitting rooms.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 25m from the King Street entrance.
    • The height of the Order and Collect counter is 92cm.
    • There is a hearing assistance system at the counter.
  • Additional Department Products View
    • The store sells a limited amount of products relating to the following department(s); Beauty.

Till/Counter

  • The till/counter is located to the left of the store as you enter the King Street entrance.
  • There is step free access to the till/counter.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 15m from the King Street entrance.
  • The height of the till/counter is 95cm.
  • There is not a hearing assistance system at the till/counter.

Womenswear

  • Womenswear View
    • Womenswear is located ahead as you enter the King Street entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).

Lingerie

  • Lingerie View
    • Lingerie is located to the right of the store as you enter the King Street entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).

Menswear

  • Menswear View
    • Menswear is located to the far right of the store as you enter the King Street entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are located to the far left of the store as you enter the King Street entrance.
    • There is/are 8 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 156cm x 180cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 44cm.
    • There is an assistance bell, but it was not functional at the time of the survey.
    • The height of the assistance bell from the floor is 135cm.
  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located to the far left of the store as you enter the King Street entrance.
    • There is/are 7 standard fitting room(s) within the store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall View
    • The Food Hall is located to the rear of the store as you enter the King Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 92cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (Food on the Move)

  • The Café is located to the right of the store as you enter the Black's Road entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 95cm.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 65cm.
  • The distance between the floor and the highest dining table is 100cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.