Access Guide
COVID-19 Information
- The information in this section was taken in November 2020.
- To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
- M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
- Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
- A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
- Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
- Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is University.
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Parking
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- The store has its own car park.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located to the rear of the store.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 5 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 366cm x 480cm (12ft x 15ft 9in).
- The nearest designated bay is 8m (8yd 2ft) from the car park entrance.
- The furthest designated bay is 22m (24yd 2in) from the car park entrance.
- Clearly marked/signposted parent and child parking bays are available.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- Customers do not have to cross a road between the car park and the store.
- The car park does not have a height restriction barrier.
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Comments
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- The store offers one hour free parking to all users. Blue Badges must be displayed in the designated bays.
Approach (High Street)
- There is step free access on the approach to the store.
- The surface of the approach is block paving.
Outside Access (High Street)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on the right going up.
- The ramp/slope does overcome the step(s).
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s) to access the store.
- The step(s) is not/are not clearly marked.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 120cm (3ft 11in).
Approach (Car Park)
- There is step free access on the approach to the store.
- The surface of the approach is block paving, which is uneven in places.
Outside Access (Car Park)
- This information is for the entrance located in the car park.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is slight.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The ramp/slope does overcome the step(s).
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located to the left as you face the entrance.
- There is/are 7 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- There are no doors at this entrance.
- The width of the door opening is 185cm (6ft 1in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 177cm (5ft 10in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Order and Collect
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- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the till/counter.
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Additional Department Products
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- The store sells a limited amount of products relating to the following department(s); Menswear, Lingerie, Babywear/Kidswear, Home and Beauty.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and high activity till(s) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
Womenswear
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Womenswear
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- Womenswear is located to the rear left of the store as you enter the High Street entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Till/Counter
- The till/counter is located to the rear right of the store as you enter the High Street entrance.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 28m from the High Street entrance.
- The height of the till/counter is 95cm.
- There is not a hearing assistance system at the till/counter.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- For more information on this scheme please click here.