You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Hempstead Valley Shopping Centre.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Hempstead Valley Shopping Centre link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Rainham.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (Hempstead Valley Shopping Centre Car Park - Ground Floor). Skip to the next section.

Approach (Hempstead Valley Shopping Centre Car Park - Ground Floor)

• There is step free access on the approach to the store.
• The surface of the approach is concrete.

You are on Outside Access (Hempstead Valley Shopping Centre Car Park - Ground Floor). Skip to the next section.

Outside Access (Hempstead Valley Shopping Centre Car Park - Ground Floor)

• This information is for the entrance located on level 1 of the multi-storey car park.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 205cm (6ft 9in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 205cm (6ft 9in).

You are on Approach (Hempstead Valley Shopping Centre Car Park - First Floor). Skip to the next section.

Approach (Hempstead Valley Shopping Centre Car Park - First Floor)

• There is step free access on the approach to the store.
• The surface of the approach is concrete.

You are on Outside Access (Hempstead Valley Shopping Centre Car Park - First Floor). Skip to the next section.

Outside Access (Hempstead Valley Shopping Centre Car Park - First Floor)

• This information is for the entrance located on level 3 of the multi-storey car park.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 210cm (6ft 11in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 210cm (6ft 11in).

You are on Approach (Hempstead Valley Shopping Centre - West Mall). Skip to the next section.

Approach (Hempstead Valley Shopping Centre - West Mall)

• Access into the Hempstead Valley Shopping Centre is level from the open air car park or by lift or ramp from the multi-storey and underground car parks.
• There is step free access on the approach to the store.
• There is a slope with a very easy incline.
• The surface of the approach is tiled.

You are on Outside Access (Hempstead Valley Shopping Centre - West Mall). Skip to the next section.

Outside Access (Hempstead Valley Shopping Centre - West Mall)

• This information is for the entrance located on West Mall.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 167cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Bureau de Change counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • The Order and Collect counter is located on the ground floor, at the rear of the store. The main counter has been removed at the Click and Collect area. Collections are initiated by logging in to wall mounted touch screens.
  • There is not a hearing assistance system at the counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 15m from the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 8 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 76cm.
  • The dimensions of the accessible fitting room(s) are 180cm x 300cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 11cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 122cm and 182cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 89cm.
• Standard Fitting Room(s) View
  • There is/are 7 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • There are self-scan card only payment touch screens available at heights of 77cm and 95cm.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 66cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, to the left of the store as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located in the centre of the store as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the right of the store as you enter the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 12m from the Hempstead Valley Shopping Centre Car Park - ground floor entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 110cm.
  • The dimensions of the lift are 190cm x 170cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 88cm and 103cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, ahead and to the rear of the store.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 28m from the lift.
  • The height of the Lingerie till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 75cm.
  • The dimensions of the accessible fitting room(s) are 180cm x 300cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 123cm and 183cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • There are self scan card only payment touchscreens.
  • The height of the self scan counter is 95cm.
  • The height of the lower self scan counter is 76cm.

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the first floor, to the rear right of the store as you exit the lift.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 52m from the lift.
  • The height of the Bureau de Change counter is 100cm.
  • There is a hearing assistance system at the counter.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• Tables and Seating View
  • There is a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 6m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 70cm.
  • The distance between the floor and the highest dining table is 73cm.
  • There is clear manoeuvring space to the outer tables and chairs.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, to the rear right of the store as you exit the lift.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 52m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The accessible fitting room(s) is/are clearly signed.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 76cm.
  • The dimensions of the accessible fitting room(s) are 180cm x 300cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 123cm and 183cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • The fitting room(s) is/are clearly signed.
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • There are self scan card only payment touchscreens.
  • The height of the self scan counter is 95cm.
  • The height of the lower self scan counter is 76cm.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the right as you exit the lift.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear right of the store as you exit the lift.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 86cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear right of the store as you exit the lift.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 65m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The door is locked by a locking handle.
  • The dimensions of the accessible toilet are 150cm x 221cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 143cm and 183cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 69cm.
  • The tap type is sensor. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 50cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The height of the towel dispenser is 114cm.
  • There is a hand dryer.
  • The height of the hand dryer is 98cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear right of the store as you exit the lift.
• There is step free access into the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 65m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 86cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 88cm.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.