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Marks and Spencer Kingston 69 Clarence Street

69 Clarence Street, Eden Walk, Kingston-upon-Thames, Surrey, KT1 1NU

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Related Access Guides

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Kingston.
  • Parking View
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Eden Street.

Approach (Clarence Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Clarence Street)

  • This information is for the entrance located on Clarence Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 275cm (9ft).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 238cm.

Approach (Fife Road)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (Fife Road)

  • This information is for the entrance located on Fife Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 115cm (3ft 9in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Kidswear counter and at the Home desk/counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is not an Order and Collect service in the store.

Home

  • Home View
    • The Home department is located ahead as you enter the store.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
    • There is a/are ramp(s) and step(s) within the Home department aisle(s).
    • There is a browse and order hub within the Home department.
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 30m from the Clarence Street entrance.
    • The height of the Home department till(s)/counter(s) is/are 91cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Ramp(s) or Slope(s) (Home)

  • There is a/are slight ramp(s)/slope(s) to access additional Home aisles.
  • The ramp(s)/slope(s) is/are located on the ground floor, to the left of the store as you enter the Clarence Street entrance.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does overcome the step(s).

Step(s) (Home)

  • There is/are 4 step(s) to access additional Home aisles.
  • The step(s) is/are located on the ground floor, to the left of the store as you enter the Clarence Street entrance.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

Other Floors

  • Stairs View
    • There are stairs, however they are not located on the shop floor/in a public area.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located ahead as you enter the Clarence Street entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lift is clearly visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located ahead as you enter the Clarence Street entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 30m from the Clarence Street entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 140cm.
    • The dimensions of the lift are 198cm x 226cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 120cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
    • There is a browse and order hub within Babywear/Kidswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Babywear/Kidswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
    • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 30m from the lift.
    • The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Café (M&S Café)

  • The Café is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 86cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 54cm.
  • The distance between the floor and the highest dining table is 69cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 30m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 154cm x 170cm.
    • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 124cm and 132cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 77cm from the floor.
    • The height of the toilet seat above floor level is 45cm.
    • The toilet has a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 96cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 30cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 76cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the first floor, to the right of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 30m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 85cm.
  • There are disposable facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.