Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
- The main shopping street is pedestrianised.
- The store is located within Marketgate.
- The details within this access guide relate to the Marks and Spencer store and not the shopping area.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Lancaster.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach (Penny Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (Penny Street)
- This information is for the entrance located on Penny Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 125cm (4ft 1in).
Approach (James Street)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (James Street - Food Hall)
- This information is for the entrance located on James Street.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) both ways (push and pull).
- The door(s) is/are double.
- The width of the door opening is 150cm (4ft 11in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 115cm to 173cm from the floor.
- The Click and Collect touchscreens are located on the ground floor next to the womenswear fitting rooms, 30m from the Penny Lane entrance. There is step free access to the Click and Collect touchscreens. There is a clear accessible route to the Click and Collect touchscreens. There is an on screen button to call for assistance which is 118cm high.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the Penny Street entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a/are ramp(s) within the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is ramped/sloped access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 16m from the Penny Street entrance.
- The height of the Womenswear till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is ramped/sloped access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- The name/number of the accessible fitting room surveyed is 1.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 205cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 81cm.
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Womenswear.
- There is ramped/sloped access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Ramp(s) or Slope(s) (Womenswear)
- There is a/are slight ramp(s)/slope(s) to access the majority of the Womenswear department, the Womenswear department till/counter and fitting rooms.
- The ramp(s)/slope(s) is/are located to the right as you enter the store from the Penny Street entrance.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter the store from the Penny Street entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located to the left of the store as you enter the Penny Street entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is not visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the left of the store as you enter the Penny Street entrance.
- The escalator(s) in the store only go up.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is not visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the rear of the store as you enter the Penny Street entrance, to the rear of the food hall.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 35m from the Penny Street entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 120cm.
- The dimensions of the lift are 150cm x 165cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift does not have an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 95cm and 105cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
Menswear
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Menswear
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- Menswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 10m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 1 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- The name/number of the accessible fitting room surveyed is 1.
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 93cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 81cm.
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There is/are 2 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 225cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 81cm.
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Standard Fitting Room(s)
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- There is/are 1 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Café (M&S Café)
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Location and Access
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- The Café is located on the first floor, to the left of the store as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
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Tables and Seating
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- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the dining tables is 72cm.
- There is clear manoeuvring space to the service counter and to the outer tables and chairs.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are available on request.
- The Café does play background music.
- WiFi is available in the Café.
Toilet with Adaptations (Right Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
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- The accessible toilet is unisex.
- The accessible toilet is located on the first floor, to the left of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 15m from the lift.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 85cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 150cm x 220cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 76cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There is not a coat hook in the accessible toilet.
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Position of Fixtures in the Accessible Toilet
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- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 66cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 90cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 50cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The height of the towel dispenser is 105cm.
- There is a hand dryer.
- The height of the hand dryer is 80cm.
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Colour Contrast in the Accessible Toilet
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- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
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Baby Change Facilities
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- Baby changing facilities are located within the accessible toilet.
- The height of the baby change table/bench once extended and in use is 106cm.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the first floor, to the left of the store as you exit the lift, next to the M&S Café.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.