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Marks and Spencer London Victoria East Rail Simply Food

Victoria Mainline Station, London, SW1V 1JU

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest underground tube station/Metro station is Victoria.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Victoria Station)

  • Access into Victoria Station is step-free via an open archway.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Left)

  • This information is for the entrance located in Victoria Station.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 190cm (6ft 3in).

Outside Access (Right)

  • This information is for the entrance located in Victoria Station.
  • There is step free access at this entrance.
  • The ramp/slope is located ahead as you enter.
  • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 190cm (6ft 3in).

Approach (Hudson's Place)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is tarmac.

Outside Access (Hudson's Place)

  • This information is for the entrance located on Hudson's Place.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located to the left as you enter.
    • There is/are 4 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 12cm.
    • There is not a/are not handrail(s) at the step(s).
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from a member of staff.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 90cm.
    • The height of the lowered section of the high activity till(s) is 82cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the train station.
  • Standard toilets are available within the train station.
  • Baby changing facilities are available within the train station.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.