You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Victoria Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Victoria Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

Collapse all Expand all

• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest underground tube station/Metro station is Victoria.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.

You are on Approach (External). Skip to the next section.

Approach (External)

• There is step free access on the approach to the store.
• There is a slope with a very easy incline.
• The surface of the approach is tarmac.

You are on Outside Access (External). Skip to the next section.

Outside Access (External)

• This information is for the entrance located on Terminus Place.
• There is step free access at this entrance.

Collapse all Expand all

• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 145cm (4ft 9in).

You are on Approach (Internal). Skip to the next section.

Approach (Internal)

• Access into Victoria Station is step-free via an open archway.
• There is step free access on the approach to the store.
• The surface of the approach is mat and tiled.

You are on Outside Access (Internal). Skip to the next section.

Outside Access (Internal)

• This information is for the entrance located in Victoria Station.
• There is step free access at this entrance.

Collapse all Expand all

• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 185cm (6ft 1in).

You are on Inside Access. Skip to the next section.

Inside Access

Collapse all Expand all

• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Food Hall payment till(s).
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from any till/counter within the store.

You are on Food Hall. Skip to the next section.

Food Hall

Collapse all Expand all

• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the high activity till(s) is/are 90cm.
  • The height of the lowered section of the high activity till(s) is 82cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.