You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Waterloo Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• Waterloo Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is London Waterloo.
  • The nearest underground tube station/Metro station is Waterloo.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is a designated drop off point.
  • The drop off point is located on Station Approach (for Blue Badge holders only).

You are on Approach. Skip to the next section.

Approach

• The store is located on the main concourse ground floor, opposite platforms 6-10. There is level access with no doors into the station concourse from Station Approach and by lift from the Jubilee Line Underground and Waterloo Road. There is also step-free access by ramp (some steep) and lift from the Waterloo East platforms.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Left Entrance). Skip to the next section.

Outside Access (Left Entrance)

• This information is for the entrance located opposite platform 9.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 244cm (8ft).

You are on Outside Access (Right Entrance). Skip to the next section.

Outside Access (Right Entrance)

• This information is for the entrance located opposite platform 6.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 244cm (8ft).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the till/counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 115cm to 174cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 119cm from the floor.
  • Once condensed the touchscreen heights are 115cm to 139cm from the floor.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you enter the store.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are self service till(s) (Scott tills) in the Food Hall.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located ahead as you enter through the right entrance.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear left of the store, behind the till area.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 10m from the left entrance.
  • The floors which are accessible by this lift are ground floor and first floor.
  • The lift is a vertical platform lift.
  • The clear door width is 100cm.
  • The dimensions of the lift are 102cm x 149cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are 94cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Menswear, via lift.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Menswear aisle(s).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, at the far end of the store as you exit the lift.
  • There is step free access to Womenswear, via lift.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Womenswear aisle(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located on the first floor, opposite the lift.
  • There is/are 1 fitting room(s) in total within Menswear and Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 87cm.
  • The dimensions of the accessible fitting room(s) are 218cm x 180cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 3cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 111cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 47cm.
  • There is not an assistance bell in the accessible fitting room(s).

You are on Till/Counter (First Floor). Skip to the next section.

Till/Counter (First Floor)

• The till/counter is located on the first floor, ahead as you exit the lift.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 15m from the lift.
• The height of the till/counter is 91cm.
• The height of the lowered section of the till/counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are placed in front of a background which is patterned.

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• Comments View
  • In addition to the main till, there are two further self-checkouts, which take card payment only.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.