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Marks and Spencer London Waterloo Rail Simply Food

Opposite Platform 6&7, Waterloo Station, London, SE1 7LY

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest underground tube station/Metro station is Waterloo.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There is a designated drop off point.
    • The drop off point is located on Station Approach (for Blue Badge holders only).

Approach

  • The store is located on the main concourse ground floor, opposite platforms 6-10. There is level access with no doors into the station concourse from Station Approach and by lift from the Jubilee Line Underground and Waterloo Road. There is also step-free access by ramp (some steep) and lift from the Waterloo East platforms.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Left Entrance)

  • This information is for the entrance located opposite platform 9.
  • There is step free access at this entrance.

Outside Access (Right Entrance)

  • This information is for the entrance located opposite platform 6.
  • There is step free access at this entrance.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the till/counter.

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, ahead as you enter the store.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 82cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located ahead as you enter the right entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is visible from the stairs.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear left of the store, behind the till area.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 10m from the left entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a vertical platform lift.
    • The clear door width is 100cm.
    • The dimensions of the lift are 110cm x 150cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are 90cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.
  • Comments View
    • On the day of the survey (May 2018) the automatic opener on the lift door was not working on the first floor and the light levels were very low.

Till/Counter (First Floor)

  • The till/counter is located on the first floor, ahead as you exit the lift.
  • There is step free access to the till/counter, via lift.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 5m from the lift.
  • The height of the till/counter is 91cm.
  • There is a hearing assistance system at the till/counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).

Womenswear

  • Womenswear View
    • Womenswear is located on the first floor, to the far side of the store as you exit the lift.
    • There is step free access to Womenswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Comments View
    • There is also a small area of Womenswear on the ground floor (shown in photograph 4).

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the left after the till point as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • There is limited room to manoeuvre within the aisles.
    • There is step free access throughout the Lingerie aisle(s).

Fitting Room(s)

  • Accessible Fitting Room(s) View
    • The accessible fitting room(s) is/are located on the first floor, at the far end of the store as you exit the lift.
    • There is/are 2 fitting room(s) in total within store, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is not a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 90cm.
    • The dimensions of the accessible fitting room(s) are 196cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a dropdown rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • The standard fitting room(s) is/are located on the first floor, at the far end of the store as you exit the lift.
    • There is/are 1 standard fitting room(s) within store.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the train station.
  • Standard toilets are available within the train station.
  • Baby changing facilities are available within the train station.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.