You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• The information in this section was taken in November 2020.
• To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
• M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
• Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
• A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
• Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
• Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other DisabledGo access guides that are related to this one please use the links below.
• Marks and Spencer Maidstone - Womenswear link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Maidstone East.
• Parking View
  • The store has its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the rear of the store, off Church Street.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 310cm x 490cm (10ft 2in x 16ft 1in).
  • The nearest designated bay is 150m (164yd 2in) from the Week Street Food hall and Menswear entrance.
  • The furthest designated bay is 154m (168yd 1ft) from the Week Street Food hall and Menswear entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.
  • Customers have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.

You are on Approach (Week Street). Skip to the next section.

Approach (Week Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.

You are on Outside Access (Week Street). Skip to the next section.

Outside Access (Week Street)

• This information is for the entrance located on Week Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 100cm (3ft 3in).

You are on Approach (Church Street). Skip to the next section.

Approach (Church Street)

• There is step free access on the approach to the store.
• The surface of the approach is tarmac, which is uneven in places.

You are on Outside Access (Church Street). Skip to the next section.

Outside Access (Church Street)

• This information is for the entrance located on Church Street.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of and immediately beyond the entrance.
  • There is/are 15+ step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) both ways (push and pull).
  • The door(s) is/are double.
  • The width of the door opening is 145cm (4ft 9in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Order and Collect View
  • There is not an Order and Collect service in the store.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located ahead as you enter the Week Street entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 20m from the Week Street entrance.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 95cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located in the centre of the store as you enter the Week Street entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

• The Café is located in the centre of the store as you enter the Week Street entrance.
• There is step free access to the Café.
• There is a clear accessible route to the Café.
• There is step free access throughout the Café.
• Food and/or drink(s) is/are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is 82cm.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 1m from the Café entrance/opening.
• The distance between the floor and the dining tables is 71cm.
• There is clear manoeuvring space throughout the Café.
• Menus are available on the wall.
• Hand held large print menus are available on request.
• Menus are clearly written.
• Menus are presented in good contrasting colours.
• Drinking straws are available.
• Two handle cups are not available.
• The Café does not play background music.
• WiFi is available in the Café.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located to the rear of the store as you enter the Week Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located to the left of the store as you enter the Week Street entrance.
  • There is step free access to the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 65m from the Week Street entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 98cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 155cm x 380cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There is not a coat hook in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 86cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) cannot be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 67cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 84cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is not a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 95cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located to the left of the store as you enter the Week Street entrance.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• For more information on this scheme please click here.