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Marks and Spencer Meadowhall

Unit 1, The Arcade, Meadowhall Shopping Centre, Sheffield, South Yorkshire, S9 1EH

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • Toilets are available.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Meadowhall.
    • The nearest tram station is Meadowhall Interchange.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.

Approach

  • Access into the Meadowhall Shopping Centre is on 2 levels. There is step free access into the shopping centre. Some of the entrances to the shopping centre have slight ramps on the approach. There are some slight ramps throughout the shopping centre.
  • There is step free access on the approach to the store.
  • The surface of the approach is tiled.

Outside Access (Menswear Atrium)

  • This information is for the entrance located on the lower level of the Atrium.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • There are no doors at this entrance.
    • The width of the door opening is 483cm (15ft 10in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 222cm.

Outside Access (Food Hall Atrium)

  • This information is for the entrance located on the lower level of the Atrium.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • There are no doors at this entrance.
    • The width of the door opening is 442cm (14ft 6in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 224cm.

Outside Access (Food Hall Arcade)

  • This information is for the entrance located on the lower level of the Arcade.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically away from you.
    • The door(s) is/are double.
    • The width of the door opening is 137cm (4ft 6in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 177cm.

Outside Access (Womenswear - Atrium)

  • This information is for the entrance located on the upper level of the Atrium.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • There are no doors at this entrance.
    • The width of the door opening is 463cm (15ft 2in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 233cm.

Outside Access (Womenswear - Arcade Left)

  • This information is for the entrance located on the upper level of the Arcade, to the left.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • There are no doors at this entrance.
    • The width of the door opening is 483cm (15ft 10in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 223cm.

Outside Access (Womenswear - Arcade Right)

  • This information is for the entrance located on the upper level of the Arcade, to the right.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • There are no doors at this entrance.
    • The width of the door opening is 484cm (15ft 11in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 216cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Lingerie counter, at the Kidswear counter, at the Home desk/counter, at the Bureau de Change counter and in the Café.
    • There is a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Menswear counter.

Menswear

  • Menswear View
    • Menswear is located on the ground floor, ahead as you enter the Menswear Atrium entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
    • There is a browse and order hub within Menswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s).
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 12m from the Menswear Atrium entrance.
    • The height of the Menswear till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 12 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 201cm x 223cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 26cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 95cm.
  • Standard Fitting Room(s) View
    • There is/are 11 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the ground floor, to the rear of the store as you enter the Menswear Atrium entrance, between the Menswear department and the Food Hall.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Babywear/Kidswear till(s)/counter(s).
    • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
    • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 38m from the Menswear Atrium entrance.
    • The height of the Babywear/Kidswear till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is step free access to the accessible fitting room(s), via lift.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, ahead as you enter the Food Hall Atrium entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 90cm.
    • The height of the high activity till(s) is/are 132cm.
    • The height of the lowered section of the high activity till(s) is 59cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • There are also self-service scan as you shop high activity tills available that have the same dimensions as the high activity tills.

Accessible Toilet(s) (Ground Floor - Right Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the ground floor, to the rear left of the store as you enter the Menswear Atrium entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 32m from the Menswear Atrium entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 90cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 178cm x 169cm.
    • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 112cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 73cm from the floor.
    • The height of the toilet seat above floor level is 43cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 94cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 47cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 107cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is not a hand dryer.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store which has/have similar details.
    • The additional accessible toilet(s) is/are located on the first floor.

Standard Toilet(s) (Ground Floor)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the ground floor, to the rear left of the store as you enter the Menswear Atrium entrance.
    • There is step free access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 81cm.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the ground floor, to the rear left of the store as you enter the Menswear Atrium entrance.
  • There is step free access to the parent and baby room.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 32m from the Menswear Atrium entrance.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 81cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 72cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.

Other Floors

  • Stairs View
    • There are stairs, however they are not located on the shop floor/in a public area.
    • The stairs are located to the front left of the store as you enter the Menswear Atrium entrance, to the rear of the Menswear counter.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is not visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located in the centre of the Menswear department.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lift is clearly visible from the escalator(s).
    • There is an/are additional escalator(s) in the store which has/have similar details.
  • Lift View
    • There is a lift for public use.
    • The lift is located in the centre of the store, between the Menswear and the Babywear/Kidswear departments.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 22m from the Menswear Atrium entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 114cm.
    • The dimensions of the lift are 118cm x 186cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 89cm and 98cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.
    • There is an/are additional lift(s) in the store which has/have similar details.
    • The additional lift(s) is/are located in the same area, towards the Food Hall.

Womenswear

  • Womenswear View
    • Womenswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Womenswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
    • There is a browse and order hub within Womenswear.
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 25m from the lift.
    • The height of the Womenswear till(s)/counter(s) is/are 92cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 36 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 98cm.
    • The dimensions of the accessible fitting room(s) are 291cm x 222cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 27cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 109cm and 138cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 34 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, ahead as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 25m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 93cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 9 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 98cm.
    • The dimensions of the accessible fitting room(s) are 201cm x 222cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 110cm and 140cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 117cm.
  • Standard Fitting Room(s) View
    • There is/are 8 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, at the rear of the store, next to the café.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).
  • Comments View
    • The Beauty department shares the Lingerie department till.

Home

  • Home View
    • The Home department is located on the first floor, to the rear left of the store as you exit the lift, beyond the Womenswear department.
    • There is step free access to the Home department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
    • There is a browse and order hub within the Home department.
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s), via lift.
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 35m from the lift.
    • The height of the Home department till(s)/counter(s) is/are 92cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

M&S Bank / Bureau de Change (Bureau de Change)

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located to the front left of the store as you exit the lift, opposite the rear of the Home department.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 43m from the lift.
    • The height of the Bureau de Change counter is 99cm.
    • There is a hearing assistance system at the counter.

Opticians

  • Opticians View
    • The opticians is located on the first floor, at the front left of the store, to the left as you exit the lift.
    • There is step-free access to the Opticians, via lift.
    • There is step-free access throughout the Opticians department.
  • Till(s)/Counter(s) View
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 50m from the lift.
    • The height of the till(s)/counter(s) is/are 93cm.
    • There is not a hearing assistance system available at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
  • Consultation Room(s) View
    • There is/are 3 consultation room(s) available.
    • There is step-free access to the consultation room(s).
    • There is a clear accessible route to the consultation room(s).
    • The room surveyed was; Consultation Room 1.
    • There is a/are door(s) leading into the consultation room surveyed.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The width of the door opening is 86cm.
    • There is not room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
    • There is a sink in the consultation room.
    • There is a chair available.
    • The chair has armrests available on both sides.
    • The consultation room is enclosed with a roof.

Café (M&S Café - First Floor)

  • Location and Access View
    • The Café is located on the first floor, to the rear right of the store as you exit the lift, to the right of the Home department.
    • There is step free access to the Café, via lift.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 86cm.
  • Tables and Seating View
    • There is a priority table for wheelchair users.
    • Some tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests.
    • The nearest table is approximately 1m from the Café entrance/opening.
    • The distance between the floor and the lowest dining table is 69cm.
    • The distance between the floor and the highest dining table is 72cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • The Café has a menu board.
    • Hand held large print menus are available on request.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are available on request.
    • The Café does not play background music.
    • WiFi is available in the Café.

Accessible Toilet(s) (First Floor - Right Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the rear left of the store as you exit the lift, within the M&S Café.
    • There is step free access to the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 58m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 84cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 174cm x 198cm.
    • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 107cm and 142cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 76cm from the floor.
    • The height of the toilet seat above floor level is 51cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 98cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 50cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 91cm.
    • There is not a hand dryer.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store which has/have similar details.
    • The additional accessible toilet(s) is/are located on the ground floor.

Standard Toilet(s) (First Floor)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the first floor, to the rear right of the store as you exit the lift, within the M&S Café - first floor.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 80cm.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.