You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Whitewater Shopping Centre.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Whitewater Shopping Centre link (new tab) - click here.

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• Comments View
  • This store has a Sensory Hour during the first hour they are open on a Sunday morning, every Sunday.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Newbridge.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (Whitewater Shopping Centre Car Park). Skip to the next section.

Approach (Whitewater Shopping Centre Car Park)

• There is step free access on the approach to the store.
• The surface of the approach is concrete.

You are on Lift (Whitewater Shopping Centre Car Park Entrance). Skip to the next section.

Lift (Whitewater Shopping Centre Car Park Entrance)

• There is a standard lift to access the store.
• The lift is located on level -1 of Whitewater Shopping Centre car park.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 35m from the Blue Badge parking.
• The clear door width is 150cm.
• The dimensions of the lift are 150cm x 275cm.
• There is not a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift does not have a hearing assistance alarm system.
• The height of the lift controls are between 80cm and 100cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.

You are on Approach (Whitewater Shopping Centre). Skip to the next section.

Approach (Whitewater Shopping Centre)

• Access into Whitewater Shopping Centre is via double width automatic doors with step free access.
• There is step free access on the approach to the store.
• The surface of the approach is vinyl.

You are on Outside Access (Whitewater Shopping Centre - Womenswear). Skip to the next section.

Outside Access (Whitewater Shopping Centre - Womenswear)

• This information is for the entrance located in Whitewater Shopping Centre.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There are no hearing assistance system(s) in the store.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located in the centre of the store, next to the main bank of tills.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 20m from the White Water Shopping Centre entrance.
  • The height of the Click and Collect counter is 95cm.
  • There is not a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Till/Counter. Skip to the next section.

Till/Counter

• The till/counter is located in the centre of the store as you enter the Whitewater Shopping Centre - Womenswear entrance.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 12m from the Whitewater Shopping Centre - Womenswear entrance.
• The height of the till/counter is 95cm.
• There is not a hearing assistance system at the till/counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the Whitewater Shopping Centre - Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located to the left of the store as you enter the Whitewater Shopping Centre - Womenswear entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and high activity till(s) in the Food Hall.
  • The height of the checkout(s) is/are 96cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located to the rear of the store as you enter the Whitewater Shopping Centre - Womenswear entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located to the rear of the store as you enter the Whitewater Shopping Centre - Womenswear entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located to the rear of the store as you enter the Whitewater Shopping Centre - Womenswear entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located in the centre of the store as you enter the Whitewater Shopping Centre - Womenswear entrance, behind the till/counter.
  • There are 6 fitting rooms in total within the store, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 44cm.
  • There is not an assistance bell in the accessible fitting room(s).
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • The standard fitting room(s) is/are located in the centre of the store as you enter the Whitewater Shopping Centre - Womenswear entrance, behind the till/counter.
  • There is/are 4 standard fitting room(s) within the store.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the shopping centre.
• Standard toilets are available within the shopping centre.
• Baby changing facilities are available within the shopping centre.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in Irish Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.