Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
-
Public Transport
View
- There is a bus stop within approximately 150m of the store.
- The nearest train station is Norwich.
-
Parking
View
- The store does not have its own car park.
- Clearly signed and/or marked on street Blue Badge parking bays are available.
- The on street Blue Badge parking bay(s) is/are located on Brigg Street.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on The Chantry.
Approach (St Stephens Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (St Stephens Street)
- This information is for the entrance located on St Stephens Street.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 190cm (6ft 3in).
Approach (Rampant Horse Street)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (Rampant Horse Street - Womenswear)
- This information is for the entrance located on Rampant Horse Street.
- There is step free access at this entrance.
-
Ramp/Slope Details
View
- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 117cm (3ft 10in).
Outside Access (Rampant Horse Street - Food Hall)
- This information is for the entrance located on Rampant Horse Street.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 215cm (7ft 1in).
Approach (Malthouse Road)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (Malthouse Road - Womenswear - First Floor)
- This information is for the entrance located on Malthouse Road.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 170cm (5ft 7in).
Inside Access
-
Inside Access
View
- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
-
Click and Collect
View
- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the second floor lower, to the rear of the store as you exit the lift.
- There is step free access to the Order and Collect counter, via lift.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 30m from the lift.
- The height of the Click and Collect counter is 90cm.
- There is a hearing assistance system at the counter.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
Womenswear (Ground Floor)
-
Womenswear
View
- Womenswear is located on the ground floor, ahead as you enter from Rampant Horse Street - Womenswear entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
-
Till(s)/Counter(s)
View
- There is step free access to the Womenswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 2m from the Rampant Horse Street - Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
-
Accessible Fitting Room(s)
View
- There is/are 6 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is ramped/sloped or stepped access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 220cm x 199cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 168cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 44cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 93cm.
-
Standard Fitting Room(s)
View
- There is/are 5 standard fitting room(s) within Womenswear.
- There is ramped/sloped or stepped access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Ramp(s) or Slope(s) (Ground Floor - Womenswear, Food Hall and Lift)
- There is a/are slight ramp(s)/slope(s) to access additional Womenswear aisles and fitting rooms, the Food Hall and lift.
- The ramp(s)/slope(s) is/are located on the ground floor, ahead as you enter the Rampant Horse Street - Womenswear entrance.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
Step(s) (Ground Floor - Womenswear, Food Hall and Lift)
- There is/are 3 step(s) to access additional Womenswear aisles and fitting rooms, the Food Hall and lift.
- The step(s) is/are located on the ground floor, ahead as you enter the Rampant Horse Street - Womenswear entrance.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Ramp(s) or Slope(s) (Womenswear Fitting Room)
- There is a/are slight ramp(s)/slope(s) to access Womenswear Fitting Rooms.
- The ramp(s)/slope(s) is/are located ahead after you enter from St Stephens Street - Womenswear Entrance.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The ramp/slope does overcome the step(s).
Step(s) (Ground Floor - Womenswear Fitting Rooms)
- There is/are 2 step(s) to access the Womenswear department fitting rooms.
- The step(s) is/are located on the ground floor, ahead as you enter the St Stephens - Womenswear entrance.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Food Hall
-
Food Hall
View
- The Food Hall is located on the ground floor, ahead as you enter the Rampant Horse Street - Food Hall entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
- There is a browse and order hub within the Food Hall.
-
Till(s)/Counter(s)
View
- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Café (Market Place)
-
Location and Access
View
- The Café is located on the ground floor, to the left of the store as you enter the Rampant Horse Street - Food Hall entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
-
Counter
View
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 90cm.
-
Tables and Seating
View
- There is not a priority table for wheelchair users.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the dining tables is 68cm.
- There is clear manoeuvring space throughout the Café.
-
Menus and Services
View
- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Other Floors
-
Stairs
View
- There are stairs for public use.
- The stairs are located to the left of the store as you enter the Rampant Horse Street - Womenswear entrance.
- The floors which are accessible by stairs are basement, ground floor and upper first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is visible from the stairs.
-
Escalator(s)
View
- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the Rampant Horse Street - Food Hall entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are basement, ground floor, lower first floor, lower second floor and third floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
-
Lift
View
- There is a lift for public use.
- The lift is located ahead as you enter the St Stephens Street - Womenswear entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 9m from the St Stephens Street - Womenswear entrance.
- The floors which are accessible by this lift are basement, ground floor, lower first floor, upper first floor, lower second floor and third floor.
- The lift is a standard lift.
- The clear door width is 120cm.
- The dimensions of the lift are 185cm x 215cm.
- There is not a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 120cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
- There is an/are additional lift(s) in the store, however details may vary.
- The additional lift(s) is/are located ahead as you enter the St Stephens Street - Womenswear entrance.
Lingerie
-
Lingerie
View
- Lingerie is located on the basement level, ahead as you exit the lift.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
-
Till(s)/Counter(s)
View
- There is step free access to the Lingerie till(s)/counter(s).
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 8m from the lift.
- The height of the Lingerie till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
-
Accessible Fitting Room(s)
View
- There is/are 6 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 205cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
-
Standard Fitting Room(s)
View
- There is/are 5 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Womenswear (Lower First Floor)
-
Womenswear
View
- Womenswear is located on the lower first floor, ahead as you exit the lift.
- There is step free access to Womenswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
-
Till(s)/Counter(s)
View
- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 15m from the lift.
- The height of the Womenswear till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
-
Accessible Fitting Room(s)
View
- There is/are 16 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 45cm.
- There is an assistance bell, but it was not functional at the time of the survey.
- The height of the assistance bell from the floor is 90cm.
-
Standard Fitting Room(s)
View
- There is/are 15 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Step(s) (Upper First Floor - Womenswear, Beauty, M&S Café - Upper First Floor and Toilet Facilities)
- There is/are 6 step(s) to access lower first floor - upper first floor.
- The step(s) is/are located on the lower first floor, to the right of the store as you exit the lift.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
-
Comments
View
- The steps can be overcome by using the lift.
Café (M&S Café - Upper First Floor)
-
Location and Access
View
- The Café is located on the Upper First Floor, to the left after you exit the lift, at the rear.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
-
Counter
View
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
-
Tables and Seating
View
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 68cm.
- The distance between the floor and the highest dining table is 70cm.
- There is clear manoeuvring space throughout the Café.
-
Menus and Services
View
- Menus are available on the wall.
- The Café has a menu board.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Beauty
-
Beauty
View
- The Beauty department is located on the upper first floor, to the rear of the store as you exit the lift.
- There is step free access to the Beauty department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Menswear
-
Menswear
View
- Menswear is located on the lower second floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
-
Till(s)/Counter(s)
View
- There is step free access to the Menswear till(s)/counter(s).
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 16m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
-
Accessible Fitting Room(s)
View
- There is/are 8 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 222cm x 203cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 46cm.
- There is not an assistance bell in the accessible fitting room(s).
-
Standard Fitting Room(s)
View
- There is/are 7 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
-
Babywear/Kidswear
View
- Babywear/Kidswear is located on the lower second floor, to the rear of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
-
Till(s)/Counter(s)
View
- There is step free access to the Babywear/Kidswear till(s)/counter(s).
- There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
- The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 55m from the lift.
- The height of the Babywear/Kidswear till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
Step(s) (Upper Second Floor - Menswear, M&S Café - Upper Second Floor and Toilet Facilities)
- There is/are 8 step(s) to access additional Menswear aisles, M&S Café - upper second floor and toilet facilities.
- The step(s) is/are located on the lower second floor, to the left of the store as you exit the lift.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Lift (Upper Second Floor - Menswear, M&S Café - Upper Second Floor and Toilet Facilities)
- There is a standard lift to access additional Menswear aisles, M&S Café - upper second floor and toilet facilities.
- The lift is located on the lower second floor, to the right of the store as you exit the lift.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 5m from the lift.
- The clear door width is 100cm.
- The dimensions of the lift are 110cm x 140cm.
- There is not a mirror to aid reversing out the lift.
- There are separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are 100cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Café (M&S Café - Upper Second Floor)
-
Location and Access
View
- The Café is located on the upper second floor, to the rear of the store as you exit the lift.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
-
Counter
View
- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 85cm.
-
Tables and Seating
View
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 68cm.
- The distance between the floor and the highest dining table is 71cm.
- There is clear manoeuvring space throughout the Café.
-
Menus and Services
View
- Menus are available on the wall.
- The Café has a menu board.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
Home
-
Home
View
- The Home department is located on the third floor, ahead as you exit the lift.
- There is step free access to the Home department, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
- There is a browse and order hub within the Home department.
-
Till(s)/Counter(s)
View
- There is step free access to the Home department till(s)/counter(s).
- There is a clear accessible route to the Home department till(s)/counter(s).
- The nearest Home department till(s)/counter(s) is/are approximately 38m from the lift.
- The height of the Home department till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
M&S Bank / Bureau de Change
-
Bureau de Change
View
- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the third floor, ahead and to the left when exiting the lift.
- There is step free access to the Bureau de Change.
- There is a clear accessible route to the Bureau de Change.
- The Bureau de Change is approximately 15m from the lift.
- The height of the Bureau de Change counter is 98cm.
- There is a hearing assistance system at the counter.
Parent and Baby Room (Upper Second Floor)
- There is a parent and baby room in the store.
- The parent and baby room is located on the upper second floor, to the rear of the store as you exit the lift.
- There is step free access into the parent and baby room, via lift.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 20m from the lift - upper second floor.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 90cm.
- There are disposable facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is an/are additional parent and baby room(s) in the store, however details may vary.
- The additional parent and baby room(s) is/are located on the upper first floor, to the rear of the store as you exit the lift.
Toilet with Adaptations (Upper First Floor. Left Hand Transfer)
- There is an accessible toilet in the store.
-
Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located on the upper first floor, to the rear of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 35m from the lift.
-
Features and Dimensions of the Accessible Toilet
View
- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens away from you (push).
- The width of the door opening is 85cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 215cm x 255cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 150cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
-
Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on the right.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 110cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is sensor. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 60cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is not a hand dryer.
-
Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located on the upper first floor, to the rear of the Café.
Toilet with Adaptations (Upper Second Floor. Left Hand Transfer)
- There is an accessible toilet in the store.
-
Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located on the upper second floor, to the rear of the store as you exit the lift.
- There is step free access into the accessible toilet, via lift.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 20m from the lift - upper second floor.
-
Features and Dimensions of the Accessible Toilet
View
- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 85cm.
- The door is locked by a lever twist.
- The dimensions of the accessible toilet are 178cm x 216cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are not disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 107cm and 140cm from the floor.
-
Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- The shelf or equivalent flat surface is within 95cm of the floor.
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 85cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a cistern.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 120cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 72cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 60cm.
- There is a soap dispenser.
- The soap dispenser can be reached when seated on the toilet.
- The height of the soap dispenser is 80cm.
- There is a towel dispenser.
- The towel dispenser can be reached when seated on the toilet.
- The height of the towel dispenser is 100cm.
- There is not a hand dryer.
-
Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
Standard Toilet(s) (Upper Second Floor)
- There is a/are standard female and male toilet(s) in the store.
-
Standard Female and Male Toilet(s)
View
- The female and male toilet(s) is/are located on the upper second floor, to the rear of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
-
Baby Change Facilities
View
- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 93cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.