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Marks and Spencer Nottingham Listergate

22-26 Listergate, Nottingham, Nottinghamshire, NG1 7DD

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Nottingham.
    • The nearest tram station is Old Market Square.
  • Parking View
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Pilcher Gate.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access

  • This information is for the entrance located on Lister Gate.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 138cm (4ft 6in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Home desk/counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is not an Order and Collect service in the store.

Home

  • Home View
    • The Home department is located on the ground floor, ahead as you enter and on the first floor, to the rear of the store as you exit the lift.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s).
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 18m from the entrance.
    • The height of the Home department till(s)/counter(s) is/are 97cm.
    • There is a hearing assistance system at the till(s)/counter(s).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the rear of the store.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is not visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located to the left as you enter the store.
    • The escalator(s) in the store only go up.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located to the right as you enter the store.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 22m from the entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.

Café (M&S Café)

  • The Café is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is not step free access throughout the Café.
  • There is a/are ramp(s) and step(s) within the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 92cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 56cm.
  • The distance between the floor and the highest dining table is 70cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Ramp(s) or Slope(s) (M&S Café and Accessible Toilet)

  • There is a/are slight ramp(s)/slope(s) to access the M&S Café additional seating and accessible toilet.
  • The ramp(s)/slope(s) is/are located on the first floor, ahead as you exit the lift, in the M&S Café.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The minimum width of the ramp is 122cm.
  • The ramp/slope does overcome the step(s).

Step(s) (M&S Café and Accessible Toilet)

  • There is/are 3 step(s) to access the M&S Café additional seating and the accessible toilet.
  • The step(s) is/are located on the first floor, ahead as you exit the lift, in the M&S Café.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 13cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the left of the store as you exit the lift.
    • There is ramped/sloped or stepped access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 72m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 92cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 205cm x 239cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 134cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 92cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 107cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 73cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 56cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 94cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 80cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is not a colour contrast between the grab rail(s) on the right and wall.
    • There is not a colour contrast between the grab rail(s) on the left and wall.
    • There is not a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store, however details may vary.
    • The additional accessible toilet(s) is/are located on the first floor, to the left of the store as you exit the lift.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 87cm.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.