You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Reigate.
• Parking View
  • The store has its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located to the rear of the store.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 200cm x 470cm (6ft 7in x 15ft 5in).
  • The nearest designated bay is 80m (87yd 1ft) from the entrance.
  • The furthest designated bay is 82m (89yd 2ft) from the entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • The dropped kerb does not have tactile paving.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.

You are on Approach (Car Park). Skip to the next section.

Approach (Car Park)

• There is step free access on the approach to the store.
• There is a steep slope on the approach to the store.
• The surface of the approach is tarmac.

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located on High Street.
• There is step free access at this entrance.

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• Entrance Details View
  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 170cm (5ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Order & Collect counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is an Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located at the rear left of the store, straight ahead from the store entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 20m from the main entrance.
  • The height of the Click and Collect counter is 94cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 100cm to 110cm from the floor.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter the store.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 96cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.