You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Darwin Shopping Centre.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Darwin Shopping Centre link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Shrewsbury.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach (Castle Street - Womenswear). Skip to the next section.

Approach (Castle Street - Womenswear)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Castle Street - Womenswear). Skip to the next section.

Outside Access (Castle Street - Womenswear)

• This information is for the entrance located on Castle Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 206cm (6ft 9in).

You are on Approach (Darwin Shopping Centre - Babywear/Kidswear). Skip to the next section.

Approach (Darwin Shopping Centre - Babywear/Kidswear)

• Access into the Darwin Shopping Centre is via double width automatic doors with step free level access.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Darwin Shopping Centre - Babywear/Kidswear). Skip to the next section.

Outside Access (Darwin Shopping Centre - Babywear/Kidswear)

• This information is for the entrance located on the upper level of the Darwin Shopping Centre.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.

You are on Approach (Darwin Shopping Centre - Menswear). Skip to the next section.

Approach (Darwin Shopping Centre - Menswear)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Darwin Shopping Centre - Menswear). Skip to the next section.

Outside Access (Darwin Shopping Centre - Menswear)

• This information is for the entrance located on the lower level of the Darwin Shopping Centre.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on the left going up.
  • The ramp/slope does overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s) to access the store.
  • The step(s) is not/are not clearly marked.
  • The height of the step(s) is/are 11cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • There are no doors at this entrance.

You are on Approach (Darwin Shopping Centre - Home). Skip to the next section.

Approach (Darwin Shopping Centre - Home)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Darwin Shopping Centre - Home). Skip to the next section.

Outside Access (Darwin Shopping Centre - Home)

• This information is for the entrance located on the lower level of the Darwin Shopping Centre.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp is 132cm.
  • The ramp/slope does overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s) to access the store.
  • The step(s) is not/are not clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • There are no doors at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the ground floor, to the right of the store as you enter the Castle Street - Womenswear entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 26m from the Castle Street - Womenswear entrance.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Castle Street - Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 36m from the Castle Street - Womenswear entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 9 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 198cm x 154cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 46cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 100cm and 177cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 111cm.
• Standard Fitting Room(s) View
  • There is/are 8 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the ground floor, ahead as you enter the Darwin Shopping Centre - Babywear/Kidswear entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Ramp(s) or Slope(s) (Beauty and Lingerie). Skip to the next section.

Ramp(s) or Slope(s) (Beauty and Lingerie)

• There is a/are steep ramp(s)/slope(s) to access the Lingerie and Beauty departments.
• The ramp(s)/slope(s) is/are located to the right of the Womenswear department.
• There is a/are handrail(s) at the ramp/slope.
• The handrail(s) is/are on both sides going up.
• The minimum width of the ramp is 117cm.
• The ramp/slope does overcome the step(s).

You are on Step(s) (Beauty and Lingerie). Skip to the next section.

Step(s) (Beauty and Lingerie)

• There is/are 2 step(s) to access the Lingerie and Beauty departments.
• The step(s) is/are located to the left of the Womenswear department.
• The step(s) is/are clearly marked.
• The height of the step(s) is/are 18cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides going up.

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, to the left as you enter the Castle Street - Womenswear entrance.
  • There is ramped/sloped or stepped access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the ground floor, to the rear right of the store as you enter the Castle Street - Womenswear entrance.
  • There is ramped/sloped or stepped access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is ramped/sloped or stepped access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 51m from the Castle Street - Womenswear entrance.
  • The height of the Lingerie till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 4 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is ramped/sloped or stepped access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 203cm x 155cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 102cm and 141cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 109cm.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Lingerie.
  • There is ramped/sloped or stepped access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the right of the store as you enter the Castle Street - Womenswear entrance.
  • The floors which are accessible by stairs are basement, ground floor and first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the right of the store as you enter the Castle Street - Womenswear entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are basement, ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
  • There is an/are additional escalator(s) in the store, however details may vary.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the store as you enter the Castle Street - Womenswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 42m from the Castle Street - Womenswear entrance.
  • The floors which are accessible by this lift are basement, ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 118cm.
  • The dimensions of the lift are 155cm x 163cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 86cm and 124cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the basement level, ahead as you enter the Darwin Shopping Centre - Menswear entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 18m from the Darwin Shopping Centre - Menswear entrance.
  • The height of the Menswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There are 3 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 198cm x 153cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 101cm and 141cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 111cm.
• Standard Fitting Room(s) View
  • There is/are 2 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Step(s) (Menswear and Food Hall). Skip to the next section.

Step(s) (Menswear and Food Hall)

• There is/are 8 step(s) to access additional Menswear aisles and the Food hall.
• The step(s) is/are located to the left of the Menswear department.
• The step(s) is/are clearly marked.
• The step(s) has/have tactile paving at the top and bottom.
• The height of the step(s) is/are 16cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides going up.

You are on Lift (Menswear and Food Hall). Skip to the next section.

Lift (Menswear and Food Hall)

• There is a vertical platform lift to access additional Menswear aisles and the Food hall.
• The lift is located to the left of the Menswear department.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 22m from the Darwin Shopping Centre - Menswear entrance.
• The clear door width is 100cm.
• The dimensions of the lift are 150cm x 110cm.
• There is not a mirror to aid reversing out the lift.
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have a hearing assistance alarm system.
• The height of the lift controls are 90cm.
• The lift controls have tactile markings.
• The lift controls have Braille markings.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the basement level, ahead as you enter the Darwin Shopping Centre - Home entrance.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the basement level, to the left of the store as you exit the lift.
  • There is step free access to the Food Hall, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter, via lift.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Ramp(s) or Slope(s) (M&S Café and Toilet Facilities). Skip to the next section.

Ramp(s) or Slope(s) (M&S Café and Toilet Facilities)

• There is a/are slight ramp(s)/slope(s) to access the M&S Café and toilet facilities.
• The ramp(s)/slope(s) is/are located on the first floor, ahead as you exit the lift.
• There is a/are handrail(s) at the ramp/slope.
• The handrail(s) is/are on both sides going up.
• The width of the ramp is 144cm.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, ahead as you exit the lift.
  • There is ramped/sloped access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • There is a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the left of the store as you exit the lift, to the rear of the M&S Café.
  • There is ramped/sloped access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 26m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 86cm.
  • The door is locked by a locking handle.
  • The dimensions of the accessible toilet are 174cm x 220cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 135cm and 146cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is not a mirror in the accessible toilet.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 100cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 68cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 45cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached when seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is not a hand dryer.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is not a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is not a colour contrast between the grab rail(s) on the left and wall.
  • There is not a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 87cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the left of the store as you exit the lift, to the rear of the M&S Café.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is ramped access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 94cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.