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Marks and Spencer Sittingbourne Simply Food

Mill Way, Sittingbourne, ME10 2XD

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Sittingbourne.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does not have tactile paving.
  • Comments View
    • The nearest Blue Badge bays are in the centre of the car park.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access

  • This information is for the entrance located at the front of the store facing the car park.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 170cm (5ft 7in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 160cm (5ft 3in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are portable hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located in the Café and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 18m from the Main Entrance.
    • The height of the Click and Collect counter is 93cm.
    • There is a hearing assistance system at the counter.
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The self- service checkouts have controls from 81-130cm high and counter spaces for baskets or shopping at 50-65cm high.
    • One of the self-service tills has a hearing loop but none of the staffed tills do.

Café (M&S Café)

  • Location and Access View
    • The Café is located to the right as you enter the store.
    • There is step free access to the Café.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 90cm.
    • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
  • Tables and Seating View
    • There is a priority table for wheelchair users.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests.
    • The nearest table is approximately 3m from the Café entrance/opening.
    • The distance between the floor and the dining tables is 70cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are not available.
    • The Café does not play background music.
    • WiFi is available in the Café.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located to the rear right as you enter the store.
    • There is step free access into the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 23m from the entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 200cm x 250cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 146cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is not a coat hook in the accessible toilet.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 95cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 50cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached when seated on the toilet.
    • The height of the towel dispenser is 110cm.
    • There is a hand dryer.
    • The height of the hand dryer is 70cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store which has/have similar details.
    • The additional accessible toilet(s) is/are located next to the toilet described.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 83cm.
  • Comments View
    • The second accessible toilet has a left hand transfer space.
    • The accessible toilets are for the use of all customers.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is a member of staff trained in British Sign Language.
  • There is not a member of staff trained in Irish Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.