You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within St Pancras Station.
• The details within this access guide relate to the Marks and Spencer store and not the train station.
• St Pancras Station link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest underground tube station/Metro station is St Pancras.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does have tactile paving.

You are on Approach. Skip to the next section.

Approach

• Access into St Pancras Station is step-free via an open walkway.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Food Hall). Skip to the next section.

Outside Access (Food Hall)

• This information is for the entrance located in St Pancras Station.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 500cm (16ft 5in).

You are on Outside Access (Womenswear). Skip to the next section.

Outside Access (Womenswear)

• This information is for the entrance located in St Pancras Station.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 500cm (16ft 5in).
  • There are fixed barriers/security barriers at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There are no hearing assistance system(s) in the store.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from a member of staff.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Menswear, Womenswear and Lingerie.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the Womenswear entrance.
  • There is step free access to Womenswear.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Womenswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located to the rear of Womenswear as you enter the Womenswear entrance.
  • There is step free access to Lingerie.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Lingerie aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located at the rear of the store as you enter the Womenswear entrance.
  • There is step free access to Menswear.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Menswear aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter the Food Hall entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the high activity till(s) is/are 83cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Public Facilities. Skip to the next section.

Public Facilities

• There is an accessible toilet available within the train station.
• Standard toilets are available within the train station.
• Baby changing facilities are available within the train station.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.