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Marks and Spencer Streatham High Road Simply Food

352 Streatham High Road, Streatham, SW16 6HP

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Access Guide

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COVID-19 Information

  • The information in this section was taken in November 2020.
  • To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
  • M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
  • Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
  • A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
  • Toilet facilities have closed due to Covid-19. If you need access to the toilet urgently, please speak to a colleague.
  • Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Streatham.
    • The nearest underground tube station/Metro station is Tooting Bec.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Streatham High Road)

  • This information is for the entrance located off Streatham High Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 198cm (6ft 6in).

Outside Access (Car Park - Stepped)

  • This information is for the entrance located in the car park.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located in front of the entrance and between the first and second set of doors.
    • There is/are 16 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 18cm.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single.
    • The width of the door opening is 96cm (3ft 2in).
    • There is a second set of doors at this entrance.
    • The second set of doors open towards you (pull).
    • The second set of doors are single.
    • The width of the door opening is 75cm (2ft 6in).
  • Comments View
    • There are handrails on both sides for the steps that are between the first and second set of doors.

Outside Access (Car Park - Lift)

  • This information is for the entrance located to your right on exiting the lift.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically towards you.
    • The door(s) is/are double.
    • The width of the door opening is 154cm (5ft 1in).

Lift (Car Park - Lift Entrance)

  • There is a standard lift to access the store from the car park.
  • The lift is located at the rear of the car park.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 6m from the car park - lift entrance.
  • The clear door width is 140cm.
  • The dimensions of the lift are 212cm x 150cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 87cm and 97cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are portable hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located at the rear of the store.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 8m from the car park - lift entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 172cm x 242cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 103cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 137cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 99cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 80cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 45cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 111cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 120cm.
    • There is a hand dryer.
    • The height of the hand dryer is 80cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 92cm.

Standard Toilet(s)

Additional Information

  • Staff undertake regular internal awareness training.
  • There is a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.