Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
-
Public Transport
View
- There is a bus stop within approximately 150m of the store.
- The nearest train station is Surbiton.
- The nearest underground tube station/Metro station is Morden.
-
Parking
View
- The store does not have its own car park.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on Victoria Road.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access
- This information is for the entrance located on Victoria Road.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) away from you (push).
- The door(s) is/are double.
- The width of the door opening is 159cm (5ft 3in).
Inside Access
-
Inside Access
View
- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Food Hall payment till(s).
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
-
Click and Collect
View
- There is a Click and Collect service in the store.
-
*****Click and Collect Touchscreen****
View
- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 100cm to 110cm from the floor.
Food Hall
-
Food Hall
View
- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
-
Till(s)/Counter(s)
View
- There is not a food information counter.
- There is a/are self service till(s) (Scott tills) in the Food Hall.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
-
Comments
View
- There are no wheelchairs available to borrow.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.