Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is South Hampstead.
- The nearest underground tube station/Metro station is Swiss Cottage.
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Parking
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- The store does not have its own car park.
- Standard on street parking is available (within approximately 50m of the store).
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access
- This information is for the entrance located on Finchley Road.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s) to access the store.
- The step(s) is not/are not clearly marked.
- The height of the step(s) is/are 10cm.
- There is not a/are not handrail(s) at the step(s).
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 140cm (4ft 7in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the till/counter.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from a member of staff.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is not a food information counter.
- There is a/are high activity till(s) in the Food Hall.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.