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Marks and Spencer Thurrock

Unit 229, intu Lakeside, Arterial Road, West Thurrock, Grays, Essex, RM20 2ZQ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is not a bus stop within approximately 150m of the store.
    • The nearest train station is Chafford Hundred.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.
  • Comments View
    • The nearest car park to the store is car park D.
    • There is direct access from the car park into the ground floor of the store.

Approach (Food Hall)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Food Hall)

  • This information is for the entrance located on the walkway leading from the access road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 170cm (5ft 7in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 160cm (5ft 3in).

Approach (Car Park D - Ground Level)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac and block paving.
  • There is a/are fixed bollard(s) on the approach to the store.
  • Comments View
    • There is tactile paving to highlight the pedestrian crossing where the route crosses an access road for service vehicles.

Outside Access (Car Park D - Home)

  • This information is for the entrance located from the ground level of car park D, near to the Blue Badge bays.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
    • There is a/are handrail(s) at the ramp/slope.
    • The handrail(s) is/are on both sides going up.
    • The ramp/slope does overcome the step(s).
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 155cm (5ft 1in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 120cm.

Approach (Collect by Car)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac.

Outside Access (Collect by Car Collection Point)

  • This information is for the entrance located from the access road, after the entrance to car park D.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located to the right of the entrance.
    • There is/are 4 step(s) to access the store.
    • The step(s) is not/are not clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single.
    • The width of the door opening is 80cm (2ft 7in).

Approach (intu Lakeside)

  • Access into intu Lakeside is via double width automatic doors with step free access.
  • There is step free access on the approach to the store.
  • The surface of the approach is vinyl.

Outside Access (intu Lakeside - Level 1 - Menswear)

  • This information is for the entrance located on level 1 of intu Lakeside.
  • There is step free access at this entrance.
  • Entrance Details View
    • There are no doors at this entrance.
    • The width of the door opening is 630cm (20ft 8in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 220cm.

Outside Access (intu Lakeside - Level 2 - Womenwear)

  • This information is for the entrance located on level 2 of intu Lakeside.
  • There is step free access at this entrance.
  • Entrance Details View
    • There are no doors at this entrance.
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 187cm.

Outside Access (intu Lakeside - Level 2 - Babywear/Kidswear)

  • This information is for the entrance located on level 2 of intu Lakeside.
  • There is step free access at this entrance.
  • Entrance Details View
    • There are no doors at this entrance.
    • The width of the door opening is 460cm (15ft 1in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 230cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Lingerie counter, at the Home desk/counter, at the food information counter and at the Order & Collect counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 50m from the intu Lakeside - level 2 - Womenswear entrance.
    • The height of the Order and Collect counter is 90cm.
    • There is a hearing assistance system at the counter.

Menswear

  • Menswear View
    • Menswear is located on the ground floor, ahead as you enter the intu Lakeside - level 1 - Menswear entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s).
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 45m from the intu Lakeside - level 1 - Menswear entrance.
    • The height of the Menswear till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 8 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 110cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 110cm.
  • Standard Fitting Room(s) View
    • There is/are 7 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Home

  • Home View
    • The Home department is located on the ground floor, to the left of the store as you enter the intu Lakeside - level 1 - Menswear entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s).
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 30m from the intu Lakeside - Ground Level - Menswear entrance.
    • The height of the Home department till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
  • Comments View
    • There is a furniture payment desk.
    • The height of the desk is 76cm.
    • The desk has a hearing loop.

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, to the rear of the store as you enter the Car Park D entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 94cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Café (M&S Café - Ground Floor)

  • The Café is located on the ground floor, to the right of the store as you enter the car park 9 - Food Hall entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 39cm.
  • The distance between the floor and the highest dining table is 70cm.
  • There is clear manoeuvring space throughout the Café.
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

Other Floors

  • Stairs View
    • There are stairs, however they are not located on the shop floor/in a public area.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located in the centre of the store as you enter the intu Lakeside - level 1 - Menswear entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located in the centre of the store as you enter the intu Lakeside - level 1 - Menswear entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 28m from the in the centre of the store as you enter the intu Lakeside - level 1 - Menswear entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 110cm.
    • The dimensions of the lift are 110cm x 230cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift has a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 110cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.
    • There is an/are additional lift(s) in the store which has/have similar details.
    • The additional lift(s) is/are located in the centre of the store as you enter the intu Lakeside - level 1 - Menswear entrance.

Womenswear

  • Womenswear View
    • Womenswear is located on the first floor, ahead as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 36m from the intu Lakeside - level 2 - Womenswear entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 91cm.
    • There is a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 19 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 18.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 106cm.
    • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
  • Standard Fitting Room(s) View
    • There is/are 17 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, ahead as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the right of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s).
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 20m from the intu Lakeside - level 2 - Womenswear entrance.
    • The height of the Lingerie till(s)/counter(s) is/are 90cm.
    • There is a hearing assistance system at the till(s)/counter(s).
  • Accessible Fitting Room(s) View
    • There is/are 10 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • The name/number of the accessible fitting room surveyed is 10.
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 16cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • There is/are 9 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is not a chair/stool/changing bench in the standard fitting room(s).

Refunds and Exchanges

  • The Refund and Exchange counter is located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
  • There is step free access to the Refund and Exchange counter.
  • There is a clear accessible route to the Refund and Exchange counter.
  • The Refund and Exchange counter is approximately 50m from the intu Lakeside - level 2 - Womenswear entrance.
  • The height of the Refund and Exchange counter is 90cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to the Bureau de Change.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 50m from the intu Lakeside - level 2 - Womenswear entrance.
    • The height of the Bureau de Change counter is 99cm.
    • There is a hearing assistance system at the counter.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 55m from the intu Lakeside - level 2 - Womenswear entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 85cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 175cm x 265cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 100cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 69cm from the floor.
    • The height of the toilet seat above floor level is 45cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 88cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 55cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 95cm.
    • There is a hand dryer.
    • The height of the hand dryer is 80cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
    • There is an/are additional accessible toilet(s) in the store, however details may vary.
    • The additional accessible toilet(s) is/are located on the first floor, ahead as you enter the intu Lakeside - level 2 - M&S Café entrance.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female Toilet(s) View
    • The female toilet(s) is/are located on the first floor, to the rear of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
    • There is step free access to all of the standard female toilet(s).
    • There is a clear accessible route to all of the standard female toilet(s).
    • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the first floor, to the rar of the store as you enter the intu Lakeside - level 2 - Womenswear entrance.
  • There is step free access to the parent and baby room.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 55m from the intu Lakeside - level 2 - Womenswear entrance.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 90cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.