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Marks and Spencer Truro Lemon Quay

Lemon Quay, Truro, Cornwall, TR1 2LW

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Truro.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are available.

Approach (Lemon Quay)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (Lemon Quay)

  • This information is for the entrance located on Lemon Quay.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 125cm (4ft 1in).

Approach (Lemon Quay Car Park - Ground Floor)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Lemon Quay Car Park - Ground Floor)

  • This information is for the entrance located on the ground floor of Lemon Quay Car Park.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically away from you.
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).

Approach (Lemon Quay Car Park - First Floor)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Lemon Quay Car Park - First Floor)

  • This information is for the entrance located on Level 3 of Lemon Quay Car Park.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically away from you.
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the Order and Collect counter.
    • The Order and Collect counter is located on the first floor, ahead as you enter the Lemon Quay Car Park - first floor entrance, to the right of the Menswear department.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Order and Collect counter.
    • The Order and Collect counter is approximately 25m from the Lemon Quay Car Park - first floor entrance.
    • The height of the Order and Collect counter is 92cm.
    • There is a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Lemon Quay entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 26m from the Lemon Quay entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 91cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 10 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 9 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lingerie

  • Lingerie View
    • Lingerie is located on the ground floor, to the rear right of the store as you enter the Lemon Quay entrance.
    • There is step free access to Lingerie.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s) View
    • There is/are 4 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the ground floor, to the rear of the store as you enter the Lemon Quay entrance, in front of the food hall.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, to the rear of the store as you enter the Lemon Quay entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the rear of the ground floor as you enter the Lemon Quay entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located in the centre of the store as you enter the Lemon Quay entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear of the store as you enter Lemon Quay entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 3m from the Lemon Quay Car Park - ground floor entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 90cm.
    • The dimensions of the lift are 140cm x 160cm.
    • There is not a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 110cm.
    • The lift controls do not have tactile markings.
    • The lift controls have Braille markings.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you enter the Lemon Quay Car Park - first floor entrance.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s).
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 35m from the Lemon Quay Car Park - first floor entrance.
    • The height of the Menswear till(s)/counter(s) is/are 92cm.
    • There is a hearing assistance system at the till(s)/counter(s).
    • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 12cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 5 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the first floor, to the left of the store as you enter the Lemon Quay Car Park - first floor entrance.
    • There is step free access to Babywear/Kidswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Refunds and Exchanges

  • The Refund and Exchange counter is located on the first floor, ahead as you enter the Lemon Quay Car Park - first floor entrance, to the right of the Menswear department.
  • There is step free access to the Refund and Exchange counter.
  • There is a clear accessible route to the Refund and Exchange counter.
  • The Refund and Exchange counter is approximately 20m from the Lemon Quay Car Park - first floor entrance.
  • The height of the Refund and Exchange counter is 90cm.
  • There is a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the first floor, ahead as you enter the Lemon Quay Car Park - first floor entrance, to the right of the Menswear department.
    • There is step free access to the Bureau de Change.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 20m from the Lemon Quay Car Park - first floor entrance.
    • The height of the Bureau de Change counter is 101cm.
    • There is a hearing assistance system at the counter.

Home

  • Home View
    • The Home department is located on the first floor, to the rear of the store as you enter the Lemon Quay Car Park - first floor entrance.
    • There is step free access to the Home department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
    • There is a browse and order hub within the Home department.
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s).
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 46m from the Lemon Quay Car Park - first floor entrance.
    • The height of the Home department till(s)/counter(s) is/are 76cm.
    • There is not a hearing assistance system at the till(s)/counter(s).

Café (M&S Café)

  • The Café is located on the first floor, to the rear of the store as you enter the Lemon Quay Car Park - first floor entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
  • The height of the lowered section of the service counter is 45cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does play background music.
  • WiFi is available in the Café.

Accessible Toilet(s)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the right as you enter the Lemon Quay Car Park - first floor entrance.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 3m from the Lemon Quay Car Park - first floor entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 89cm.
    • The door is locked by a twist lock.
    • The dimensions of the accessible toilet are 165cm x 240cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposable facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the left.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 67cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 90cm.
    • There is a wash basin.
    • The wash basin cannot be reached when seated on the toilet.
    • The height of the wash basin is 67cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) cannot be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 70cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 89cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Accessible Toilet(s) (M&S Café)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the rear of the store as you enter the Lemon Quay Car Park - first floor entrance, next to the M&S Café and the Home department.
    • There is step free access to the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 34m from the Lemon Quay Car Park - first floor entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • There is no lock for the door.
    • The dimensions of the accessible toilet are 170cm x 240cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 100cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the right.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 67cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 86cm.
    • There is a wash basin.
    • The wash basin cannot be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) cannot be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 72cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 89cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the first floor, to the right as you enter the Lemon Quay Car Park - first floor entrance.
    • There is step free access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the first floor, to the right as you enter the Lemon Quay Car Park - first floor entrance.
  • There is step free access to the parent and baby room.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 5m from the Lemon Quay Car Park - first floor entrance.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 97cm.
  • There are disposable facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 86cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.