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Marks and Spencer Twickenham Simply Food

2-4 Heath Road, Twickenham, Surrey, TW1 4BZ

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Twickenham.
    • The nearest underground tube station/Metro station is Richmond.
  • Parking View
    • The store does not have its own car park.
    • There is a public car park within approximately 200m of the store.
    • The public parking facilities are located on Holly Road.

Approach (Heath Road)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Heath Road)

  • This information is for the entrance located on Heath Road.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double.
    • The width of the door opening is 160cm (5ft 3in).

Approach (Holly Road)

  • There is step free access on the approach to the store.
  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Holly Road)

  • This information is for the entrance located on Holly Road.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located in front of and immediately beyond the entrance.
    • The gradient of the ramp/slope is steep.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 160cm (5ft 3in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically towards you.
    • The second set of doors are double.
    • The width of the door opening is 160cm (5ft 3in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Order and Collect View
    • There is an Order and Collect service in the store.
    • Customers can obtain online Order and Collect items from the food information counter.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • The height of the lowered section of the counter is 86cm.
    • There is a hearing assistance system at the counter.
    • There is a/are high activity till(s) in the Food Hall.
    • The height of the high activity till(s) is/are 89cm.
    • The height of the lowered section of the high activity till(s) is 69cm.

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • For more information on this scheme please click here.