Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Walton-on-Thames.
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Parking
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- The store has its own car park.
- Parking is free for all users.
- Parking is free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located underground.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 5 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 380cm x 480cm (12ft 6in x 15ft 9in).
- The dimensions of the designated bays vary in size.
- The nearest designated bay is 8m (8yd 2ft) from the lift.
- The furthest designated bay is 16m (17yd 1ft) from the lift.
- Clearly marked/signposted parent and child parking bays are available.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is concrete.
- Customers do not have to cross a road between the car park and the store.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 200cm (6ft 7in).
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Comments
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- Maximum stay in the car park is 1 hour for all users.
Approach (Church Street)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is blocking paving and concrete tiles.
- The approach is uneven due to undulating pavements.
Outside Access (Church Street)
- This information is for the entrance located on Church Street.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 164cm (5ft 5in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 153cm (5ft).
Outside Access (Car Park)
- This information is for the entrance located in the car park.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located beyond the entrance to the left.
- There is/are 15+ step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 19cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) away from you (push).
- The door(s) is/are single.
- The width of the door opening is 110cm (3ft 7in).
Lift (Car Park)
- There is a standard lift to access LG and G.
- The lift is located at the front of the store.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 6m from the entrance.
- The clear door width is 100cm.
- The dimensions of the lift are 138cm x 162cm.
- There is not a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 104cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter and at the till/counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Click and Collect from the food information counter.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 100cm to 110cm from the floor.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.