Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Weymouth.
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Parking
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- The store does not have its own car park.
- Standard on street parking is available (within approximately 50m of the store).
- There is a designated drop off point.
- The drop off point is located on The Esplanade.
- There is a dropped kerb between the drop off point and the store.
Approach (St Mary Street)
- There is step free access on the approach to the store.
- The surface of the approach is block paving.
Outside Access (St Mary Street - Womenswear)
- This information is for the entrance located on St Mary Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 205cm (6ft 9in).
Outside Access (St Mary Street - Food Hall)
- This information is for the entrance located on St Mary Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) towards you (pull).
- The door(s) is/are double.
- The width of the door opening is 140cm (4ft 7in).
Approach (The Esplanade)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (The Esplanade)
- This information is for the entrance located on The Esplanade.
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 7 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- The main door(s) open(s) towards you (pull).
- The door(s) is/are double.
- The width of the door opening is 150cm (4ft 11in).
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter, in the Café and at the Order & Collect counter.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the first floor, to the right of the store as you exit the lift.
- There is step free access to the Order and Collect counter, via lift.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 14m from the lift.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor and first floor.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 7m from the St Mary Street - Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter from St Marys Street - Food Hall entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located ahead as you enter the St Mary Street - Womenswear entrance.
- The floors which are accessible by stairs are ground floor and first floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located ahead as you enter the St Mary Street - Womenswear entrance.
- The escalator(s) in the store only go up.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
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Lift
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- There is a lift for public use.
- The lift is located ahead as you enter the St Mary Street - Womenswear entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 16m from the St Mary Street - Womenswear entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 130cm.
- The dimensions of the lift are 180cm x 195cm.
- There is not a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 110cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Menswear
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Menswear
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- Menswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 16m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the rear of the store as you exit the lift, next to the M&S Café.
- There is step free access to Lingerie, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Fitting Room(s)
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Accessible Fitting Room(s)
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- The accessible fitting room(s) is/are located on the first floor, to the rear of the store as you exit the lift, next to the M&S Café.
- There is/are 3 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 200cm x 220cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 46cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 45cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 90cm.
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Standard Fitting Room(s)
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- The standard fitting room(s) is/are located on the first floor, to the rear of the store as you exit the lift, next to the M&S Café.
- There is/are 2 standard fitting room(s) within the store.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Café (M&S Café)
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Location and Access
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- The Café is located on the first floor, to the rear of the store as you exit the lift, next to the fitting rooms.
- There is step free access to the Café, via lift.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 86cm.
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Tables and Seating
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- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 45cm.
- The distance between the floor and the highest dining table is 70cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in high contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does play background music.
- WiFi is available in the Café.
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There is a/are standard female and male toilet(s) in the store.
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Standard Female and Male Toilet(s)
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- The female and male toilet(s) is/are located on the first floor, to the left of the store as you exit the lift.
- There is step free access via lift, to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
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- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 105cm.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.