Access Guide
COVID-19 Information
- The information in this section was taken in November 2020.
- To help keep all customers and colleagues well, stores have additional social distancing measures in place such as signage and floor markings.
- M&S hosts will welcome you on arrival and will carefully count the number of customers in-store using a market-leading app to ensure social distancing is maintained.
- Colleagues across stores have been provided with additional hygiene measures – from hand sanitisers to Perspex screen at till points – and extra cleaning is taking place to keep up the excellent standards for you and the teams.
- Toilets are available.
- A new Book & Shop tool enables Sparks Customers to book a shopping slot in advance to keep queues to a minimum and maintain a safe shopping environment for all customers.
- Opening times may be subject to change due to Covid-19 restrictions. Latest opening time for stores can be found here.
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within White Rose Shopping Centre.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
- White Rose Shopping Centre link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is not a bus stop within approximately 150m of the store.
- The nearest train station is Morley.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach (Car Park)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles and block paving.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Car Park)
- This information is for the entrance located in car park 5, giving direct access to the first floor.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 130cm (4ft 3in).
- There is a second set of doors at this entrance.
- The second set of doors open towards you (pull).
- The second set of doors are double.
- The width of the door opening is 150cm (4ft 11in).
Approach (White Rose Shopping Centre)
- There is step free access via lift to White Rose Shopping Centre.
- There is step free access on the approach to the store.
- The surface of the approach is tiled.
Outside Access (White Rose Shopping Centre - Ground Floor)
- This information is for the entrance located on the ground floor of White Rose Shopping Centre.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- The width of the door opening is 330cm (10ft 10in).
Outside Access (White Rose Shopping Centre - First Floor)
- This information is for the entrance located on the first floor of White Rose Shopping Centre.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the food information counter and at the Order & Collect counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is an Order and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the first floor, to the rear of the store as you enter the car park entrance.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 30m from the car park entrance.
- The height of the Order and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
Womenswear
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the White Rose Shopping Centre - ground floor entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 18m from the White Rose Shopping Centre - ground floor entrance.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 9 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 156cm x 200cm.
- There is not clear manoeuvring space in the accessible fitting room(s), due to fixtures and fittings.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 8 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty
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Beauty
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- The Beauty department is located on the ground floor, to the right of the store as you enter the White Rose Shopping Centre - ground floor entrance.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the ground floor, to the rear of the store as you enter the White Rose Shopping Centre - ground floor entrance.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Other Floors
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Stairs
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- There are stairs, however they are not located on the shop floor/in a public area.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the right as you enter the White Rose Shopping Centre - ground floor entrance.
- The escalator(s) in the store only go up.
- The floors which are accessible by escalators are ground floor and first floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located ahead as you enter the car park entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 5m from the White Rose Car Park 5 -First Floor entrance.
- The floors which are accessible by this lift are ground floor and first floor.
- The lift is a standard lift.
- The clear door width is 90cm.
- The dimensions of the lift are 140cm x 160cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Food Hall
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Food Hall
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- The Food Hall is located on the first floor, ahead as you enter the White Rose Shopping Centre - first floor entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and high activity till(s) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
Menswear
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Menswear
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- Menswear is located on the first floor, to the left of the store as you enter the car park entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s).
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 27m from the car park entrance.
- The height of the Menswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
- There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are not placed in front of a background which is patterned.
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 156cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Lingerie
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Lingerie
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- Lingerie is located on the first floor, ahead as you enter the car park entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 157cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 44cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Public Facilities
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
Beauty
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Beauty
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- The Beauty department is located ground floor ahead and to the right of the store.