Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
-
Public Transport
View
- There is a bus stop within approximately 150m of the store.
- The nearest train station is Woolwich Arsenal.
- The nearest DLR station is Woolwich Arsenal.
-
Parking
View
- The store does not have its own car park.
- There are no parking facilities available at the store.
Approach
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Plumstead Road)
- This information is for the entrance located on Plumstead Road.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 130cm (4ft 3in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 190cm.
Outside Access (Side)
- This information is for the entrance located at left side of the building.
- There is step free access at this entrance.
-
Entrance Details
View
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 120cm (3ft 11in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 230cm.
Inside Access
-
Inside Access
View
- There is step free access throughout the store.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is not a cash machine in the store.
- Trolleys designed for the use of wheelchair users are available.
-
Click and Collect
View
- There is a Click and Collect service in the store.
- Customers can obtain online Click and Collect from the Order and Collect counter.
- The Click and Collect counter is located ahead and to the right as you enter the Plumstead Road Entrance.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Click and Collect counter.
- The Click and Collect counter is approximately 16m from the Plumstead Road Entrance.
-
*****Click and Collect Touchscreen****
View
- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 115cm to 160cm from the floor.
Food Hall
-
Food Hall
View
- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
-
Till(s)/Counter(s)
View
- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- There is a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Toilet with Adaptations
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.