Access Guide
Summary
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Getting Help and Assistance
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- This motorway services is open 24 hours.
- There is a member of staff available for help and assistance.
- Assistance is available in WHSmith.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available.
- The following mobility aids are available; wheelchairs.
- To obtain mobility aids please contact staff in WHSmith.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Services Available
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- The following services are available here; a hotel, a petrol station, electric car charging points, a car wash, cash machines, free WiFi, conference/meeting room(s) and a defibrillator.
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Toilets and Changing Facilities Available
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- The following facilities are available here; baby changing facilities, an accessible toilet, a Changing Places facility, standard toilets and shower facilities.
- For detailed information on the toilets available please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the Changing Places facility, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- The Virtual Access Guide below shows the route from the Blue Badge parking bays to the accessible toilet, please click the link below.
- For a Virtual Route Guide to the toilet facilities please click here (new tab).
- There is not an assistance dog toilet or toileting area at the venue/nearby.
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Shops
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- The following shops are available here; M&S Simply Food, M4 Mobile Phone Accessories, and WHSmith.
- For the WHSmith AccessAble Access Guide please click here (new tab).
- For the M4 Mobile Phone Accessories AccessAble Access Guide please click here (new tab).
- For the M&S Simply Food AccessAble Access Guide please click here (new tab).
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Catering Facilities
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- The following catering facilities are available here; Burger King, Costa Coffee, and Greggs.
- For the Burger King AccessAble Access Guide please click here (new tab).
- For the Costa Coffee AccessAble Access Guide please click here (new tab).
- For the Greggs AccessAble Access Guide please click here (new tab).
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Hotels
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- The following hotels are available here; Travelodge.
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Adjoining Motorway Services
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- There is an adjoining motorway services building which cannot be accessed via this building.
- The following services are available at the adjoining motorway services; accommodation, a petrol station, electric car charging points, cash machines and free WiFi.
- The following facilities are available at the adjoining motorway services; an accessible toilet, standard toilets and shower facilities.
- For the M4 - Heston Services - Eastbound - Moto AccessAble Access Guide please click here (new tab).
Getting Here
- The services are located directly off the M4 motorway between junctions 2 and 3 with the M25 to the west and London and Brentford to the east.
- There is signage along the motorway indicating the distance to the services.
- The car park has 7 Blue Badge parking bays, electric vehicle charging points and a number of standard parking bays.
- There is 1 Blue Badge parking bay at the petrol station.
- There is coach parking available and the rear of the main services car park.
Petrol Station
- The following services/facilities are available at the petrol station; Blue Badge parking bays, a cash machine and standard parking bays.
- For detailed information on the petrol station please click here (new tab).
Parking
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Parking
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- The car park is located at the front of the services building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
- There is lighting in the car park.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available outside the petrol station.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is signage available to direct users to the Blue Badge parking bays.
- There is/are 7 designated Blue Badge parking bay(s) within the car park.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 224cm x 460cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- There are 4 Blue Badge parking bays to the right of the main entrance to the services building (photographs 1 to 3).
There are 3 Blue Badge parking bays to the right of the main entrance to the Travelodge (photographs 4 and 5).
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Paying
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- Parking charges apply after a limited time.
- Free parking for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment for parking charges is made over the phone and via an app/online.
- To see the parking charges please click here (opens new tab).
- To pay, visit www.paybyphone.co.uk or call 0330 400 7275 quoting location 2442.
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Access from the Car Park
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- Pedestrian walkways are not available in the car park.
- The nearest designated Blue Badge parking bay is approximately 14m from the main entrance.
- There are dropped kerbs from the Blue Badge bay(s) to the building.
- The entrance is clearly visible from the Blue Badge parking bay(s).
Electric Vehicle Charging Points (Gridserve)
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Standard Electric Vehicle Charging Point(s)
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- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Gridserve.
- Rapid and fast charging is available.
- The electric vehicle charging point(s) is/are located to the right of the main services building.
- Staff are able to provide assistance with the electric vehicle charging points.
- Enquire in WHSmith inside the main services building.
- There is/are 11 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 390cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 120cm to 140cm.
- The height of the electric vehicle charging point nozzle slot is 105cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment for charging is made at the charging point(s).
- There is also ultra-rapid charging available.
There are 5 charging points facing the main car park.
There are a further 6 charging points behind the front charging points (photographs 6 to 9).
The height range of the electric vehicle charging point controls/screen at the rear charging points is 105cm to 124cm.
The height of the electric vehicle charging point nozzle slots at the rear charging points is 85cm.
There is a wider bay at the rear charging points (photographs 7 and 8).
The wider bay is located to the end of the rear bays, on the left.
The dimensions of the wider bay are 360cm x 380cm.
The wider bay has a 130cm hatched zone at the rear of the bay.
The 2 leftmost bays at the rear charging points are located on an uneven surface (photograph 9).
Access from the rear charging points to the main services building at the time of survey was via the main car park. - For more information and a guide to electric vehicle charging please click here.
Seating Area (Outside)
- The seating area is located outside the main entrance, opposite the Blue Badge parking.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are a mixture of chairs with and without armrests, tables and picnic tables with fixed seating available.
- Some chairs are fixed to tables.
- Tables are not permanently fixed to the floor.
- The distance between the floor and the underside of the lowest table is 65cm.
- The distance between the floor and the underside of the highest table is 73cm.
- The standard height for the underside of tables is 73cm.
- The surface height of the lowest table is 68cm.
- The surface height of the highest table is 76cm.
- The surface height of the tables is 76cm.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the services building.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 120cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 120cm.
- There are bollards at this entrance.
- The minimum width between the bollards is 123cm.
- The height of the bollard(s) is 90cm.
- The bollards do contrast visually with the paving.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
- There is a hand sanitiser station on the left, just after the second set of doors (photograph 9).
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Comments
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- There is an adjacent set of manual doors to the right of the automatic doors (photographs 10 to 14).
- The 2 sets of double doors are 198cm wide and may be difficult to open.
- There is an adjacent set of manual doors to the right of the automatic doors (photographs 10 to 14).
Outside Access (Rear Entrance)
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Entrance
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- This information is for the entrance located at the rear of the services building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 175cm.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 90cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 108cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 110cm.
- There is a set of manual doors to the left of the second entrance door (photograph 4).
The double doors that open away from you (push), are 190cm wide and may be difficult to open.
There is a hand sanitiser station on the left, in the lobby after the second set of doors (photograph 6).
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- This entrance provides automated door access to the changing places facility.
- Further access into the main services building is via a third set of manual, heavy doors (photograph 5).
- The approach to this entrance from the car park along the side of the services building is shown in photographs 8 and 9.
- This entrance provides automated door access to the changing places facility.
Getting Around
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Access and Circulation
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- There is step-free access throughout the building.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in the majority of walkways.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The cash machine(s) is/are located opposite Burger King and Greggs, close to the rear entrance.
- The controls/screen heights of the cash machine(s) vary between 100cm and 140cm.
- There are hand sanitisers in the building.
- The height of the hand sanitiser(s) is/are 110cm.
- Hand sanitisers are locates near the entrances.
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Signage
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- There is signage for the shop(s)/restaurant(s) and overhead pictorial signage available.
- The colour, design and typeface of signs is consistent throughout the building.
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Comments
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- There are two adjacent sets of double doors leading from the rear entrance and changing places facility into the services (photographs 6 and 7).
- These doors have an opening width of 190cm, open towards you (pull), and may be difficult to open.
- There is a raised floor between the main concourse, Greggs, and Burger King which could present a trip hazard (photographs 8 and 9).
Seating Area
- The seating area is located next to Burger King and Greggs.
- There is step-free access to the seating area.
- There is sufficient space for a wheelchair user to use the seating area.
- In this area there are high stools, chairs without armrests, tables, high tables and long tables available.
- Chairs are not permanently fixed to the floor.
- Tables are not permanently fixed to the floor.
- The standard height for the underside of tables is 73cm.
- The surface height of the tables is 90cm.
- Music is played everywhere.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Lighting levels are good.
Changing Places
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Location and Access
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- The facility is located at the rear left of the services building, near the rear entrance.
- The facility is approximately 33m from the main entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- The facility surveyed is for the sole use of disabled people.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- There is pictorial signage on or near the door.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door opening is 96cm.
- The dimensions of the facility are 400cm x 300cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The contrast between the walls and floor is high.
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Toilet Details
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- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 127cm.
- The transfer space on the left as you face the toilet is 102cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The contrast between the dropdown rail(s) and wall is medium.
- As you face the toilet there are vertical grab rails on both sides.
- The contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
- The height of the toilet seat above floor level is 51cm.
- There is a push button flush.
- There is not a toilet roll holder.
- The toilet has a cistern.
- The toilet seat contrast is low.
- There is an emergency pull cord alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 180cm.
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The contrast between the wash basin grab rail(s) and wall is high.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
- The height of the wall fixed soap dispenser is 84cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 100cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not an emergency pull cord alarm for the facility.
- There is a/are coat hook(s).
- The coat hooks are 125cm and 165cm from the floor.
- There is a hand sanitiser.
- The height of the hand sanitiser is 84cm.
- There is not a red flashing fire alarm beacon within the toilet.
- The lighting levels are good.
- The lighting is activated by a sensor.
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Comments
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- The facility is located 5m from the rear entrance.
- A second key in addition to a Radar key is required to unlock the facility.
- The second key is available on request from WHSmith.
- The facility is located 5m from the rear entrance.
Toilet with Adaptations (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is located on the far left as you enter the services building from the main entrance.
- This accessible toilet is approximately 24m from the main entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from WHSmith.
- There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the toilet door.
- The signage says 'Accessible Toilet'.
- The contrast between the external door(s) and wall(s) is high.
- The door(s) open(s) outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 95cm.
- The contrast between the internal door(s) and wall(s) is medium.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door(s) is medium.
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Toilet Features
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- The dimensions of the accessible toilet are 180cm x 260cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 106cm.
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is medium.
- The contrast between the walls and floor is high.
- There is an emergency pull cord alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 185cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 45cm.
- The toilet seat contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 105cm.
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There are no vertical wall-mounted grab rails at the wash basin.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- The height of the wall fixed soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 98cm.
- The contrast between the hand dryer and the wall is good.
- There is not a hand sanitiser.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female toilet is located on the far left as you enter the services building from the main entrance.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 27m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- The lighting is activated by a sensor.
- There is a hand sanitiser.
- The height of the hand sanitiser is 110cm.
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Baby Changing Facilities
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- Baby changing facilities are available in the female toilets.
- There is a fixed baby changing table available.
- The height of the baby changing table is 100cm.
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Toilet Facilities 2
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- The male toilet is located on the far left as you enter the services building from the main entrance.
- There is step-free access into the toilet(s).
- The toilet(s) is/are approximately 27m from the main entrance.
- There is pictorial signage on or near the toilet entrance.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
- The lighting is activated by a sensor.
- There is not a hand sanitiser.
Parent and Baby Room
- The parent and baby room is located on the far left as you enter the services building from the main entrance.
- The parent and baby room is approximately 26m from the main entrance.
- There is step-free access into the parent and baby room.
- A key is required for the parent and baby room.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the parent and baby room door.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 79cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is low.
- The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby changing table is not height adjustable.
- The height of the baby changing table once extended is 98cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 83cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- There is a hand sanitiser.
- The height of the hand sanitiser is 130cm.
Standard Shower
- The shower facilities are located within the female and male standard toilets.
- The shower facilities are approximately 39m from the main entrance.
- There is step-free access to the shower facilities.
- A key is required for the shower facilities.
- The key can be obtained from WHSmith.
- There is pictorial signage on or near the shower door.
- The door(s) is/are single width.
- The width of the door opening is 79cm.
- The contrast between the external door(s) and wall(s) is high.
- The contrast between the internal door(s) and wall(s) is high.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
- The door may open outward (pull) or inward (push) depending on the specific cubicle.
There are deep steps onto to the shower trays (photographs 5 and 9). - There is an 84cm high wash basin with push taps.
The shower push control is 120cm above the base of the shower tray.
Entrance (Moto Meeting Rooms)
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Entrance
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- This information is for the entrance located in Costa Coffee, to the left of the counter.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 86cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
Conference / Meeting Room(s)
- The room surveyed was 2 to 5.
- Moto Meeting Rooms 2 to 5 is located off the corridor ahead from the meeting rooms entrance.
- There is not wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is numerical signage for the room, that is clearly visible.
- Staff cannot provide assistance getting to the room.
- The corridor/walkway leading to the room is not sufficiently wide enough (120cm+).
- There is step-free access into the room.
- The door(s) open(s) by sliding.
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 100cm.
- The contrast between the external door(s) and wall(s) is low.
- The contrast between the internal door(s) and wall(s) is low.
- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The room has an unobstructed minimum turning space of 150cm x 150cm.
- A height adjustable desk is not available.
- There is a/are chair(s) with armrests on both sides within the room.
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Room Details
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- There are no potential trip hazards within the room.
- The contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- The lighting is activated by a sensor.
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Comments
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- Each pair of rooms 2/3, and rooms 4/5 are partitioned and can be expanded into 2 single larger rooms.
- Rooms 4/5 were expanded into a single room at the time of survey.
- Each pair of rooms 2/3, and rooms 4/5 are partitioned and can be expanded into 2 single larger rooms.
Emergency Evacuation Procedure
- There is an audio alarm for emergencies.
- Fire wardens/marshals are available on site.
- People exit the building using the fire exits or main entrance.
- There is an external emergency meeting point.
- The external emergency meeting point is located in the car parks.