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Nottingham Coach Station

Station Street, Nottingham, NG2 3HX

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Access Guide

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Introduction

  • All National Express arrivals & departures leave outside the Capital One Building, so please be aware of your service number to avoid missing your coach.
  • Nottingham's Station Street Coach Station is a temporary coach stop whilst the new station is being built.
  • The new coach station is expected to open September 2021.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There are not mobility aids available.
  • There is wheelchair access on the majority of National Express coaches via passenger lift at the front entrance. Wherever possible, customers are advised to provide National Express with access requirements in advance so the driver can be informed prior to departure.
  • 'Please contact the Assisted Travel team on 03717 818 181 for help with planning your journey (Open 8am-10pm)'.
  • A water bowl for assistance dogs can be provided on request.

Coach Station Opening Times

  • The Coach Station (Coach Stands) is open 24 hours.
  • There are no ticket machines available outside office hours.

Ticket Office & Waiting Lounge Opening Times

  • The opening times for the Ticket Office and Waiting Lounge are:
  • Monday - 06:30-18:00
  • Tuesday - 06:15-18:00
  • Wednesday - 06:15-18:00
  • Thursday - 06:15-18:00
  • Friday - 06:30-18:00
  • Saturday - 07:00-18:00
  • Sunday - 07:00-18:00
  • There are no ticket machines available at the coach station.

Public Parking

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Station Street.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Queen's Road.
    • The name of the car park is Nottingham Station Car Park.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located on Station Street, in front of the entrance to the waiting lounge.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
  • Taxi Rank View
    • There is a taxi rank available.
    • The taxi rank is located on Trent Street.

Approach (Station Street)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • There is step-free access on the approach.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Outside Access (Waiting Lounge Entrance)

  • This information is for the entrance located on Station Street.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 88cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a member of staff available for assistance at this entrance.
  • Entrance View
    • This entrance is used to exit the waiting lounge out to the coach stands.
  • Ramp/Slope View
    • The ramp/slope is located on the right as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Waiting Lounge

  • Access View
    • There is step-free access throughout the waiting lounge.
  • Waiting Lounge View
    • The type of flooring in the waiting lounge is carpet and vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats without armrests within the waiting lounge.
    • The lighting levels are good.
  • Shop View
    • There is not a shop at the coach station.
  • Signage View
    • There is not clear signage to the coach stands from the waiting lounge.
    • There is clear signage to the ticket counter from the waiting lounge.
  • Audio View
    • There is not audible announcements in the waiting lounge.
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.
  • Comments View
    • There is an outside shelter without seating next to the waiting lounge.

Ticket Counter

  • Counter View
    • The counter is located in the waiting lounge.
    • The counter is approximately 2m (2yd 7in) from the waiting lounge entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is vinyl.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) for public use.
  • The nearest accessible toilet(s) is/are located on Nottingham Station concourse.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on Nottingham Station concourse.

Coach Stand(s)

  • Coach Stand(s) View
    • There are 3 stands / bays.
    • The stands which have level access are 1, 2 and 3.
    • The coach stands are sheltered.
    • Seating is available at the coach stands.
    • The seats have an armrest on one side only.
  • Information and Assistance View
    • There is not audible announcements at the coach stands.
    • There are no visual information boards available at the coach stands.
    • There is a member of staff available to provide assistance with announcements and bus timetable information.
  • Comments View
    • The coach stands are on the opposite side of the road to the waiting lounge.