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Motorpoint Arena - Arena Concourse (Level 2)

Bolero Square, The Lace Market, Nottingham, Nottinghamshire, NG1 1LA

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Access Guide

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Arena Information

  • Arena Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Assistance dogs are welcomed at the arena, but please be aware that noise levels can be high during some events.
      If visitors require an assistance dog then please call the designated booking line to arrange seating requirements.
    • The arena has designated seating areas available.
    • Please note that seating plans may vary dependant on events/performances.
    • Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
  • Facilities for Hearing Impaired Patrons View
    • There are assistive listening devices available.
    • The assistive listening devices are obtained from the box office.
    • There is an infra-red hearing assistance system located throughout the arena.
    • The assistive listening devices can be hired, free of charge.
    • Captioned performances may be available from the event/performance organisers/promoters.
    • {Dropdown.
    • The Motorpoint Arena can provide a BSL performance interpreter. For more information about the service please contact the venue.
      Visitors using the BSL performance interpretation service are directed to Block 9, Rows A to C.
  • Facilities for Visually Impaired Patrons View
    • Audio described performances may be available from the event/performance organisers/promoters.
  • Autism Friendly/Relaxed Performances View
    • Relaxed performances may be available from the event/performance organisers/promoters.
  • Getting Help and Assistance View
    • There is a member of staff available for help and assistance.
    • There is not a member of staff trained in British Sign Language.
    • The alternative formats documents can be provided in include; Braille on request and large print on request.
    • There is an assistance dog toilet or toileting area at the venue/nearby.
    • The assistance dog toilet or toileting area is located next to a staff loading bay or in a nearby parking.
    • Water bowls for assistance dogs are available.
    • There are mobility aids available.
    • To obtain mobility aids please contact a member of staff.
    • Sensory Tours
      For customers that need to familiarise themselves with the venue for the event, there are sensory tours available.
      Please contact the venue for more information.
      PEEP
      The venue operates a Personal Emergency Evacuation Plan registration system. For customers who may require one please contact the venue for more information.

Contact Details

Getting Here

  • By Road View
    • The Motorpoint Arena and National Ice Centre is less than 30 minutes from the A52 and located in the heart of Nottingham City centre, making it easily accessible by car.
      Brown tourist signs are visible on all major routes into the city to guide you to the venue.
    • The Motorpoint Arena and National Ice Centre car park is located off City Link.
      Parking can be booked in advance.
      The car park is approximately a 10 minute walk from the Arena and Ice Centre.
      There are no designated blue badge parking bays within the car park.
      A public blue badge holder car park is located next to the Arena on Dean Street.
      This area is operated by Nottingham City Council on a first come first serve basis and can’t be booked in advance.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • Long-distance and local bus services operate into Nottingham's 2 main bus stations;
      Broadmarsh and Victoria, which are a 10 minute walk from the Arena.
  • By Train View
    • The nearest Railway Station is Nottingham.
    • Nottingham train station is a 10 minute walk from the Arena, or a very short taxi ride
      East Midlands Trains operate regular trains to and from Nottingham.
  • By Tram View
    • The nearest tram stop is Lace Market Stop.
    • The nearest tram stop to the Arena is the Lace Market stop on Fletcher Gate, which is just a 3 minute walk from the venue – making it a convenient and green way to get to the city centre.

Public Parking (Dean Street (Blue Badge Parking) and Lower Parliament Street (Drop Off Point))

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on on Dean Street.
    • The name of the car park is Dean Street.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off points(s) is/are located in the taxi rank on Lower Parliament Street.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Parking (Motorpoint Arena Car Park)

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located off City Link.
    • The car park type is open air/surface.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does not have a barrier control system.
    • The barrier controls/touchscreen cannot be reached from the car.
    • The car park surface is loose chippings.
    • There is not a/are not Blue Badge parking bay(s) available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • Event parking is from 5pm on the day of the event until midnight. Parking for events will cost £10. Parking for Panthers matches is from 5pm on the day of the event for evening games and 2pm for afternoon games, if customers have pre-booked via the Motorpoint Arena Nottingham website. Parking for Panthers matches will cost £4. Parking for events and Panthers matches can be pre-booked below up until 23:59 the day before the event. On non event days/Panthers matches the car park is a public car park operated by Nottingham City Council. There are parking charges for the car park. Blue badge holders receive 3 hours free parking.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The surface on the approach to the entrance is tarmac and loose chippings.
  • Comments View
    • Event stewards will also be on hand to direct you to the Arena via the safest route.

Approach (Lower Parliament Street)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is step free access on the approach.

Lift (Lower Parliament Street)

  • There is a lift for public use.
  • The lift is located on Lower Parliament Street.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Parliament Street to Lower Parliament Street - Upper Concourse Entrance.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Outside Access (Lower Parliament Street - Level 2 Entrance)

  • Entrance View
    • This information is for the entrance located above Lower Parliament Street.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance, via lift.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located on Lower Parliament Street.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).
  • Comments View
    • During events there are stewards stationed at this entrance, and a security and baggage check area created.

Approach (Bolero Square)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is a/are fixed bollard(s) on the approach.
    • There is step free access on the approach.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The gradient of the slope is very easy.
    • The ramp/slope is permanent, has a slight gradient.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are step(s), with handrails on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 10cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • Comments View
    • There are 1 to 5 steps leading into Bolero Square of Bellar Gate.
    • They are overcome by the very easy slope into Bolero Square.

Outside Access (Bolero Square - Level 2 Entrance)

  • Entrance View
    • This information is for the entrance located on Bolero Square.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are single width.
    • The width of the door opening is 90cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • During events there are stewards stationed at this entrance, and a security and baggage check area created.

Reception (Box Office)

  • Reception View
    • The reception point is located at the centre of the foyer.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • There is not sufficient space to write or sign documents on the lowered section of the counter.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Comments View
    • There is a large map of the Level 2 Concourse and Arena on the wall opposite the box office.

Eating and Drinking (Encore Bar & Grill)

  • The following information is for the bar.
  • The bar is located to the right of the Motorpoint Box Office.
  • There is step free access to the bar.
  • There is a/are single, heavy manual door(s) to access this area.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step free access within the bar.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is wood.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 1m from the till/counter.
  • The distance between the floor and the lowest table is 36cm.
  • The distance between the floor and the highest table is 90cm.
  • The standard height for tables is 68cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet(s) (Encore Bar & Grill)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at rear of the Encore Bar & Grilll.
    • This accessible toilet is approximately 20m (21yd 2ft) from the entrance into the Encore Bar & Grill.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens inwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 157cm x 340cm (5ft 2in x 11ft 2in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 138cm and 155cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 80cm (2ft 7in).

Standard Toilet(s) (Encore Bar & Grill)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the Encore Bar & Grill.
    • There is step free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Entrance (Foyer - Arena Concourse Entrance)

  • Entrance View
    • This information is for the entrance located at the centre of the foyer.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 166cm.
    • There is a member of staff available for assistance at this entrance.

Internal Concourse

  • Concourse View
    • There are designated spaces for wheelchair users.
    • The designated seating areas are located in all blocks.
    • Clear directional signage is provided for the designated spaces.
    • There is not designated seating for ambulant disabled people.
    • The concourse area is used to access all blocks.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is vinyl/laminate.
    • There is some flooring in aisles with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Clear directional signage is provided in the concourse area(s).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • There is not a seating area on the concourse.
  • Concourse Facilities View
    • There is an/are accessible toilet(s) available within this concourse area.
    • Clear directional signage is provided for the accessible toilets.
    • There are standard toilets available within this concourse area.
    • There are not ambulant cubicles available in the standard toilets.
    • Clear directional signage is provided for the standard toilets.
    • Baby change facilities are available within this concourse area.
    • The baby change facilities are located in some of the accessible toilets.
  • Access to Arena Seating View
    • There is level access or stepped access from the concourse to the seating.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the left going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lighting levels within the arena seating will vary depending on the performance or event taking place.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.

Food and Drink

  • The following information describes the food and drink counter located along the concourse.
  • The food and drink counters are clearly signed.
  • There is step-free access to the food and drink counters.
  • The following food and drink counters are at a high height (111cm+); Food and Drinks - Bar 2 and Food and Drinks - Bar 4.
  • The following food and drink counters are at a medium height (87cm - 110cm); The Ice Cream Shop.
  • The following food and drink counters are at a low height (76cm - 86cm); Arena Fried Chicken, Rockin Burger, Fish & Chip Kitchen, Bar 3, Hideaway Bar, The Coffee Shop, The Ice Cream Shop and Frozen Coke.
  • There is a lowered section at some of the food and drink counters.
  • The following food and drink counters have a lowered section at a low height (76cm - 86cm); Food and Drinks - Bar 2 and Food and Drinks - Bar 4.
  • There is not a clear knee recess beneath the low/lowered section(s) of the food and drink counters.
  • The lowered section(s) of the food and drink counters have a separate queue.
  • There is not a hearing assistance system at the food and drink counters.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a mobile app for ordering food. There are collection points at Bar 3, Bar 4 and Bar 5.

Counter (Merchandise)

  • Counter View
    • The counter is located along the concourse.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is medium height (77cm - 109cm).
    • There is not a lowered section of the counter.
    • The counter is staffed.

Hospitality (Directors Bar)

  • The bar is located along the concourse near the blocks 17, 18 and 19.
  • There is step-free access to this area.
  • There is a/are single, light manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is medium height (77cm - 109cm).
  • There is a lowered section of the counter.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 70cm and 105cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is not a hearing assistance system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The access to the seating is via the arena concourse, the seating is located within the main seating area.
  • There is not an/are not accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.

Designated Seating Area(s)

  • This information is for the designated seating area located in Blocks 1, 2 & 3, Blocks 3, 4 & 5, Blocks 7, 8 & 9, Blocks 9, 10 & 11, Blocks 11, 12 & 13, Blocks 15, 16 & 17 and Blocks 17, 18 and 19.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • The number of spaces for wheelchair users varies (dependent on event).
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
  • There are double width doors leading to the designated seating.
    The doors open towards you and are 160cm wide.
    A Steward is at the doors who can provide assistance.

Accessible Toilet(s) (Arena Concourse - Blocks 1, 2 and 3)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the concourse next to blocks 1, 2 and 3.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 165cm x 205cm (5ft 5in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 95cm (3ft 1in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 78cm (2ft 7in).

Accessible Toilet(s) (Arena Concourse - Blocks 7, 8 and 9)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on the concourse next to Blocks 7, 8 and 9.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Arena Concourse - Blocks 13, 14 and 15)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located on the concourse next to blocks 13, 14 & 15.
    • This accessible toilet is approximately 14m (15yd 11in) from the nearest designated seating.
    • There is step free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The dimensions of the accessible toilet are 165cm x 210cm (5ft 5in x 6ft 11in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 160cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is not a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 73cm (2ft 5in).

Accessible Toilet(s) (Arena Concourse - Blocks 15, 16 and 17)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located along the concourse next to blocks 15, 16 & 17.
    • This accessible toilet is approximately 15m (16yd 1ft) from the nearest designated seating.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens by sliding (Bi-Fold).
    • The door is light.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The dimensions of the accessible toilet are 156cm x 217cm (5ft 1in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 91cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Changing Places Information

  • The Changing Places is Located on Level 3 of the venue and accessible via the main foyer lifts. The Changing Places facility includes the following facilities:
  • A mobile height adjustable changing bench
  • A ceiling track hoist system to lift people between wheelchairs and the toilet/changing bench
  • Enough space to ensure the bench and toilet can be approached from either side.
  • For Health and Safety reasons, slings are not provided. Customers are asked to bring their own which should be compatible with the loop system.
  • This facility is located on Level 3 and is available from 9.00am to 11.00pm. During the hours of 9.00am to 7.00pm please contact Box Office located on Level 2 before using this facility. During the hours of 9.00pm to 11.00pm please contact the nearest member of staff before using this facility. A RADAR key is available upon request.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located opposite the Motorpoint Box Office.
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual heavy double doors to enter and exit the stairwell, located on level 1.
    • The floors which are accessible by stairs are Level 1 (National Ice Centre), Level 2 (Motorpoint Arena Concourse, Motorpoint Box Office, Encore Bar & Grill, National Ice Centre Box Office and Ice Locker Shop), Level 3 (Bolero Suite, Syndicate Rooms 1,2&3, Dance Studio and Changing Places) and Level 4 (Platinum Suite, VIP Bar & Executive Boxes).
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located opposite the Motorpoint Box Office.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Level 1 (National Ice Centre), Level 2 (Motorpoint Arena Concourse, Motorpoint Box Office, Encore Bar & Grill, National Ice Centre Box Office and Ice Locker Shop), Level 3 (Bolero Suite, Syndicate Rooms 1,2&3, Dance Studio and Changing Places) and Level 4 (Platinum Suite, VIP Bar & Executive Boxes).
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.